@AvantiWestCoast Thanks Beth Is there a way to select seats on the latter train or see what's available. It's a long journey I don't fancy standing or sitting on the floor?
@AvantiWestCoast had an email to say my train home is cancelled. If I try and move my train booking to the later train I get charged??? Doesn't seem right
@RoyalMailHelp trying to speak with someone to discuss a delivery to understand what's going on has so far resulted in 2 phone calls and I just get call ended in the menu because it thinks it's helped me when it hasn't can someone reach out please. #Unhappy#PoorService
@bt_uk *continued* meanwhile my elderly widowed grandad who lives on his own is having to pay for this crap and you seem to be unable to fix the issue and all I get is it's being looked at. It's been 3 months I don't you've done Jack
@bt_uk *continued* got a text to say it's been investigated should be done by 31st August. Call up today to be told there's nothing on open reach to investigate so thanks for the wasted week then the person hung up on me.
@bt_uk *continued* after hours and hours of phone calls been told numerous times complains have been raised I must have at least 7 open. All the time I get the l told the supplier which is BT open reach you supply yourselves is where the issue is. It's been raised with them
@bt_uk just received your message about how I would rate your service and I thought you would like to know. Quite simply it is utter utter garbage. Having been told my grandad internet would be activated on 12 June here we are 1 September and still no internet not once.
@bt_uk I'm named on the account happy to DM to discuss. We've been calling regularly and "complaints" have been opened but I don't get any regular update or references which I can't believe it's the correct process.
@bt_uk Yes got the activation message and then another fault which is ridiculous. I was talking to someone earlier but they hung up on me and I seem to get the impression now it's been "activated" we have to start paying which doesn't seem right
@bt_uk The activation should date should have been 12 June it is now the 25 July and still isn't working with a fault having been activated yesterday now told got to wait until Friday seems to be no urgency