Louise Grant

[Louise Grant @LGrant79]

@easyJet herded in the stairwell at Alicante Gate B30 45 minutes ago. No movement, no update on the ground. Abysmal.

[Louise Grant @LGrant79]

@thereclaimparty @andrewbridgen @ranil Will you be attending ?

[Louise Grant @LGrant79]

@ClareCraigPath The original is better https://t.co/GhOx54GCol

[Louise Grant @LGrant79]

@EvriService any comment on your delivery drivers being too lazy to open a gate to deliver so noting it as customer not home/ no safe place to leave ?

[Louise Grant @LGrant79]

@DandG_Support how does it take up to 48 hours to receive an email with replacement product link ? Emails are delivered instantly! After waiting 3 days for write off confirmation this is poor.

[Louise Grant @LGrant79]

@heckfieldplace 3 weeks to reply. I finally received a menu after multiple calls. However we will not be visiting as if this is the first impression you make I dread to think what the in person experience is like, particularly at the prices you charge . I would only be disappointed and angry.

[Louise Grant @LGrant79]

@heckfieldplace 2 phone calls over 2 days to ask for sample vegetarian menu to be emailed, no email received so far…not a great first impression of customer service.

[Louise Grant @LGrant79]

@sainsburys you’ve been (not)surprisingly quiet since the bots can’t answer. What do I do about the order due for delivery today ? I expect a call to reschedule asap…

[Louise Grant @LGrant79]

@sainsburys shocking customer service. 1 hour on the phone , 3 departments then cut off with no call back or resolution. How is your payment issue my problem?

[Louise Grant @LGrant79]

I guess the bot didn’t have a preloaded reply to that question. Will I receive a call to reschedule my delivery from today or do I have to waste another hour of my life on the phone ?

[Louise Grant @LGrant79]

@sainsburys Will AMEX work ? Being told I have to drive 50 minutes to make the payment in store or wait 2 days for redelivery is not acceptable

[Louise Grant @LGrant79]

@DavidLloydUK still waiting for a reply to my 17th December query. Cancelled my membership but want to explore reduction in cost options. Valued customer? Not feeling it.

[Louise Grant @LGrant79]

@DavidLloydUK gave notice 4 days ago after being a member for 8 years. No contact yet. You clearly value your existing members greatly.

[Louise Grant @LGrant79]

@DavidLloydUK Done

[Louise Grant @LGrant79]

@DavidLloydUK email sent asking for breakdown of membership charges a week ago. No response. Clearly the 30% hike in fees has not gone on customer service investment

[Louise Grant @LGrant79]

@BernieSpofforth Yes it did. It’s in the SAGE minutes from March 2020 that were quietly published at the end of last week.

[Louise Grant @LGrant79]

@Hermesparcels three apparently failed attempts at delivery , all lies as have been in every time. Ignoring safe place option and impossible to talk to anyone. Shocking experience.

[Louise Grant @LGrant79]

@sajidjavid @sajidjavid once more again, with a bit more feeling, you know, like you actually mean it ? Taken from .gov.uk which states this is a requirement from the 15th December. @JuliaHB1 @LozzaFox @SteveBakerHW @Togetherdec