Laura Hadley

Lead Content Designer at a local council, plain English advocate! Views are my own.

[Laura Hadley @LHadley80]

@OctopusEnergy We literally sat on the dark and turned nothing on other than fridge/freezer and internet and got nothing... Not sure what more we could have done?

[Laura Hadley @LHadley80]

@OctopusEnergy We trialled this but never hit the 'less' target. We literally sat with nothing on during the times and it still didn't help. I think don't think we use a lot, so a scheme like this won't help us as there's not much more we can do 😔

[Amy Hupe @Amy_Hupe]

Your regular reminder that you can switch “utilise” for “use” in just about every context, and nothing bad will happen to you, and content designers across the land will rejoice.

[Laura Hadley @LHadley80]

@RobertMills Thank you. I love what I do but when it comes to sharing I worry a lot about how we/I will be judged. But sometimes you just gotta put yourself out there lol! Thanks for your inspiring tweet!

[Laura Hadley @LHadley80]

So I saw a tweet from the fab @RobertMills about being brave about publishing our learnings... It's all a work in progress. So here's me putting myself out there with my go at another blog in time for #GAAD #accessibility #digitalstockport

[#digitalstockport @SMBC_Digital]

On Global #Accessibility Awareness Day @LHadley80, our Design Team Lead, talks about the work we’ve been doing on the digital accessibility of our web content and online tools in the #DigitalStockport blog: https://t.co/dTILYGDPUM
#DigiKnow #GAAD #FixTheDigitalDivide @reciteme

[Laura Hadley @LHadley80]

I've started to explain content as 'stuff or gubbins'! Your PDF report is not your content. It's one way to present your 'stuff'. Webcontent is another and doesn't have to be worded the same, social media... another and so on. Present your 'stuff' for the medium and audience 🤣

[Amy Noss @TheAmyNoss]

Reading feedback from users that basically said the content was too long, too repetitive and too difficult.

So a stakeholder reminder #ContentDesign isn’t a special secret. No one likes walls of text, complexity or to have their time wasted. Content design is about being human.

[Laura Hadley @LHadley80]

We have a content design job in our team! https://t.co/7gvxMnbMTL

[Laura Yarrow @laura_yarrow]

Over the years the most common designer complaint has always been "No one listens" and "UX isn't a priority/understood", so I want to throw something controversial out there:

Some of this is our doing.

A quick(ish) thread on why and how to fix it 🧵
#uxdesign #design #ux

[Laura Hadley @LHadley80]

@Alex_T_Smith Thank you @Alex_T_Smith she was very happy you were happy! They were delicious and we're all now very full! 😍😂 Can't wait to find out if Winston gets back to Mistletoe Street and Oliver in time for Christmas!

[Laura Hadley @LHadley80]

@Alex_T_Smith my 9 year old loves Winston, Claude & Mr Penguin and after having to cancel our trip to go and see Father Christmas due the Covid levels round here, we've spent a very happy day baking all Winston's favourites ❤️

[Laura Hadley @LHadley80]

@Amy_Hupe We found using long pages for the right thing really successful 😊 Clear, well guided steps for people, good headings and the right thing in the right place on the page. Users follow and achieve their task

[Laura Hadley @LHadley80]

@JonathanDHolden Oooh just realised it's a Google add on! I did not know that!!! Thanks!

[Laura Hadley @LHadley80]

Fellow Content Designers. if you could deal with these in priority order what's 1st? (I know ideally we'd do them all as we go): long complex sentences, jargon, complex technical terms, structure [headings, bullet points etc]. Asking for a friend 😉

[Laura Hadley @LHadley80]

@JonathanDHolden I do love the readability guidelines! 😊 Thanks for your help.

[Laura Hadley @LHadley80]

@crocstar Yeah that feels good thank you!

[Laura Hadley @LHadley80]

@tori_tweets Thanks Victoria, unfortunately at the mo it's a v large doc that's well under way so just trying to make small improvements where we can. Web content when it comes to it should be much better 😊

[Laura Hadley @LHadley80]

@mcfadyen_jane @DWPDigital We love meeting other designers and having a good ol' geek out at all things content 😂 just let me know if your team are interested and we could set something up 🥰

[Laura Hadley @LHadley80]

@mcfadyen_jane @DWPDigital Thanks Jane, trying lol.If you ever fancy a joint Community of Practice with the teams let me know 🥰

[Laura Hadley @LHadley80]

@mcfadyen_jane @DWPDigital Congratulations 👏