LawrencePNO

Accessibility Manager @Eurostar. Working on improving accessibility for people with visible/hidden disabilities, elderly … DM open to feedback & ideas 📝

[LawrencePNO @LMEEurostar]

Always keeping it happy & proud 💫

[Eurostar Newsroom @NewsEurostar]

On this #IDAHOBIT, it’s important for all of us to reaffirm our commitment and we are proud to build a more open, respectful and caring company thanks to our bold colleagues and their efforts to drive a real change. Discover their photo portrait ⤵️

[LawrencePNO @LMEEurostar]

@austerityhuh @EurostarJustinp @DebEllEss @Eurostar Let me know if you can DM now

[LawrencePNO @LMEEurostar]

@austerityhuh @EurostarJustinp @DebEllEss @Eurostar Hey,

Please accept my apologies for what happened. I do not work at the weekends, but wanted you to know that I’ll look into this next week & keep you updated. Do not hesitate to DM me your contact details if you prefer other means of communication

Kind regards
Lawrence

[LawrencePNO @LMEEurostar]

Bonjour 🙂

Looking for a great coffee location near Gare du Nord?

Highly recommend checking out Café Tranquille.

147 Rue du Faubourg Saint Denis, 75010, Paris.

IG: cafetranquille

#coffeeaddict #cafe #Paris #Coffee #CoffeeLover #love #Eurostar #GareduNord #Food @Eurostar

[LawrencePNO @LMEEurostar]

Connecting countries, connecting people, connecting the future 💫 #Eurostar & #Thalys ensemble.

#Transport #Tourism #Train #Branding #Communications #Marketing

[Eurostar Newsroom @NewsEurostar]

🆕 Discover our new logo.

“It sees the return of the iconic star, inspired by Étoile du Nord, the original train service linking Paris, Brussels and the Netherlands and Eurostar’s very first logo”, says a clearly proud Gwendoline Cazenave.

[LawrencePNO @LMEEurostar]

@JessVancouver @Eurostar @Lawrencepno Hey Jess, sorry to hear you feel this way. Unfortunately compensation is outside of my remit, I was trying to help when/where possible during a very challenging situation. If you wish to contact Eurostar more formally, please go to the « contact us » section of the website.

[LawrencePNO @LMEEurostar]

@chloe_blackcat @Eurostar Was a pleasure to meet you both & learn together. Enjoy the rest of your day & get all the necessary rest, it’s been a busy few days! Bonne soirée Ian & Chloe 💫

[Chloe and Toshi @assistancecats]

A photo from our arrival earlier. :-)

[LawrencePNO @LMEEurostar]

@eurostar_help @chloe_blackcat A lot of background work.

Update of our operating licence, a risk assessment & a robust internal process all of which had to be approved by the Animal & Plant Health Agency & our legal teams 💪🏻

[LawrencePNO @LMEEurostar]

And we’re off, assistance 🐈‍⬛ + 🚄

Trial journey with assistance cat @chloe_blackcat & Ian on @EurostarUK @Eurostar. London > Paris, then back Paris > London

Accessibility is 🔑 Progress takes time. We’re focusing on learning, growing & improving #eurostar #train #accessibility

[LawrencePNO @LMEEurostar]

@GinGoneGilly_ @chloe_blackcat @EurostarUK @Eurostar @sainsburys Thanks! Conscious that things take time & it’s not always simple, I’m just glad to see accessibility progress with Eurostar 😊👏🏻#PracticeToProgress #Patience #Avantgarde

[LawrencePNO @LMEEurostar]

@JessVancouver @Eurostar @Lawrencepno Hey Jessica,

Sorry to hear that it’s taking time. I will contact our contact center and ask them to reach to you asap! Did you ever get a reference/case number when you applied for compensation?

Do keep me posted on how it all goes.

Again, sorry for the time this is taking.

[LawrencePNO @LMEEurostar]

@EmilieCLERFEUI8 Hello Emilie! Ca va, merci & you? Pas besoin de documentation prouvant un schéma vaccinal pour rentrer demand le RU. Par contre il en faut 1 pour revenir en FR. Checks are done on departure de London, il faut montrer un passe sanitaire valide. Hope this helps 👍🏻

[LawrencePNO @LMEEurostar]

@JessVancouver @Eurostar @Lawrencepno 2 of 2

Our contact centre will reply, but since Sundays disruption, they have been very busy.

> If you have already filled out this form, please do not fill it out again, our contact centre has your request logged & will contact you as soon as possible.

Hope this helps 🙂

[LawrencePNO @LMEEurostar]

@JessVancouver @Eurostar @Lawrencepno 1 of 2 tweets

Hey Jessica,

Glad I was able to help where, when possible 🙂 You can contact Eurostar via our contact form:

https://t.co/ZMFAmbkxed

When you get to “your enquiry” select : disruption > question : claiming comp for past disruption

[LawrencePNO @LMEEurostar]

@pointyendflying @Eurostar Thanks for your kind words! I’ll definitely let Makram know. Apologies again for the very challenging situation. Hope you were able to get the necessary rest. Take care

[LawrencePNO @LMEEurostar]

@WendyJa89074964 Hey Wendy,

I will see what I can do. Seen what happened yesterday, our online & contact centre are most probably very busy.

If you can direct message me your booking details I will forward them to the contact centre & then will take it from there 👍🏼

[LawrencePNO @LMEEurostar]

@davepearson77 Hey Dave! Thanks for the kind words! Was happy to help as best I could seen the challenging situation. Have a lovely week 🙂

[LawrencePNO @LMEEurostar]

@wheatstalk32 Hey Stephanie, thank you for the kind words ☺️ apologies again for the challenging situation. Have a lovely week!

[LawrencePNO @LMEEurostar]

@JesuisMissy @Eurostar Was a long night & have no more voice 😅 but it’s a new day & the sun is shining, so feeling good ☀️🙂