@MandyFrankland For all further support, please visit our Contact Us page to connect with the highest point of contact within Lorna Jane. We wish you a lovely day.
@MandyFrankland Our Gift Cards can be also redeemed online, as we understand not everybody has the ability to head in store. We can clarify - a return of Sale styles provides the options of an exchange or a Gift Card, whereas Full Price styles can be refunded to the original payment method.
@MandyFrankland Hi Mandy π All NZ LJ Gift Cards are created with a 12 month validity at the activation. This is listed on the Gift Card as well as in our T&C's, which is in line with NZ Retail laws. At the expiry, funds are automatically cleared and the Gift Card voided which can't be reversed.
@richardmissingh A Gift Card's expiry date cannot be amended or updated, so once a Gift Card does expire it is automatically voided from the system which cannot be overridden. All feedback can be provided through our Contact Us page on our website. Wishing you a lovely day!
@richardmissingh Hi Richard π LJ Gift Cards are created with a 3 year validity to be redeemed in store or online. So for any store closures during the pandemic it meant Gift Cards could still be redeemed on an online order instead.
@flewis67 Although an extension or new Gift Card is not something that can be offered, our Customer Care Team are the right Team to continue chatting through this enquiry with you: https://t.co/NACfBrfvww
@flewis67 Hi Fiona π When LJ Gift Cards are created they are activated with a 3 year expiry, which cannot be updated or extended as it is completely system generated. Any expired Gift Cards are automatically cleared of any value and removed from the system, which can't be reversed.
@actionabletruth Throughout August 2022 the entire Lorna Jane retail network transitioned into a cashless business. All policies LJ trades with are in line with the ACCC, who govern all Australian Retailers. This link is helpful for reference: https://t.co/er7s4f19cd
@Stephanie221990 Hi Steph, we are so sorry to hear! We are keen to understand your experience better. Please reach out through Facebook or Instagram DM's to chat with us x
@TynanDebi Hi Debi! For all support around your Leggings our Customer Care Team are the right Team to connect with via their Live Chat Platform on our website x
@katycreeky Hi Katy! We can see our Customer Care Team have been supporting you through their Live Chat Platform to find a solution here. Thank you, xx LJ.
@Stephanie221990 To focus our energy on bringing the best online experience to our community and the ability to purchase our full global collection of Activewear, our UK community is now being directed to purchase solely via our Australian website x https://t.co/ysVPL59cYi
Nowadays, most of our designs are created on desktop, but sometimes when I'm putting a collection together (or when I'm feeling nostalgic!) I sketch out my favourite pieces first!
Let me know if youβd like to see more of how we design at Lorna Jane β€οΈ