@Ask_Spectrum Update for those curious: they sent a message to the regular customer service department who called me a day later to tell me I had to call the same people I already talked to. So they were calling to say they can’t/won’t help & couldn’t even transfer me to the right people. WTF?
@Ask_Spectrum I hope so. This one was really dirty. You retained me from leaving after terrible treatment by giving me a price that included a discount for a free router and then randomly decided to remove it and won’t put it back. At the very least despicable. But possibly even illegal.
@UOught2BAshamed@Ask_Spectrum@GetSpectrum Well, I may not be as old as him, but I’m not young. And it’s been really shocking to me how little @GetSpectrum cares about honesty, ethics, and basic humanity. I’ve been with them over a decade myself but can’t see how I can stay when @Ask_Spectrum act like this. SMH.
@UOught2BAshamed@Ask_Spectrum@GetSpectrum This just happened to me too! Many calls to @GetSpectrum / @Ask_Spectrum after my price went up despite promises it was locked in. Then they added more charges & refused to change it despite absolute promises on the price. Seems like a system not an isolated incident.
@The_JHarrison@msgatoradr@AmericanAir@Delta@Delta has done some pretty horrible things to me. All three legacy carriers have their major issues. And until the setup changes, they won't all be solved. AA is just the worst of a very poor group.
Outrageously bad service, two missed appointments, and then total denial by @GetSpectrum. And they call DirecTV evil??? Is there even a name for what they do?
@GetSpectrum Just raised my cable bill for the second time (25%/$40!) in the last year and won’t do anything about it. Great pricing strategy at a time when so many are cutting the cord. Now I know why “being on the Spectrum” means you don’t relate well or empathize with others.
@delta @DeltaAssist Just had the worst customer service experience EVER and can't seem to get the issue resolved despite 6 calls and multiple hours on hold. I just want to speak to the same person. Summer in Tampa where are you?