Hours of chatting with the CSR and because I was not given an answer I was blocked. Been a loyal customer for many years & this lack of customer service is apalling. My plan is no longer available. I get that. My discounts/credits have no expiration. Do better @Verizon
My grandfather once told me:
The worst decisions in life are made when you allow your head to talk you into something when your gut already said no.
I’ll never forget that.