Lauren R

Head of #customerservice at @sesamecare, 🍕lover, 🥦hater, nicest person you’ll meet in the line at Starbucks (#coffeefirst)

[Lauren R @L_Reynold]

@PSIServicesLLC I've been trying to get a hold of a CX rep for over three weeks. I've been disconnected, hung up on, and told someone would get back to me, but no one has. PLEASE HELP!!

[Chef My Kitchen @ChefMyKitchen]

Thank you so much to @theskimm for highlighting our efforts to support the restaurant industry!

#saverestaurants #toosmalltofail #restaurants

[Lauren R @L_Reynold]

@ChaseSupport what is an. Escrow account and how do I open one?

[Chef My Kitchen @ChefMyKitchen]

We're welcoming @ChefAngeloSosa of @bravotopchef to Chef My Kitchen!

You can book a chat with Chef and support the Restaurant Industry by going to https://t.co/BlJ3R8qW1r

#saverestaurants #TopChefAllStars #foodfriday #TopChef

[Lauren R @L_Reynold]

“Customers actually start to delay how often they interact with the company because they don’t want to have to deal with the follow up” 😳
https://t.co/hLnY9sRJp2
@WSJ #cx #CustomerExperience

[Lauren R @L_Reynold]

Love this article from ⁦@EvolvingMgmt⁩ about workplace flexibility — especially how everyone has different energy cycles... shout out to all my early birds! 👋

The Importance of Workplace Flexibility | Evolving Management https://t.co/3Deu7rAEiv

[Lauren R @L_Reynold]

“The most admired companies ... work to remove boundaries and pressures that prohibit customer-driven decision making.”

Great article from @MyCustomer

https://t.co/sP3rMsJeIu

[Lauren R @L_Reynold]

Happy I had the opportunity to share how my team at @Sesamecare turns around tough experiences by advocating for our customers

https://t.co/YB3TyCPToZ

Read along to hear from other champions of advocacy-driven service approaches

#CustomerExperience #cx #CustomerService

[Lauren R @L_Reynold]

Robots are going to rise, but “leisure” it what will keep us in business https://t.co/1cAuPKMSk1 via @mitsmr

#EmployeeExperience #CustomerService

[Lauren R @L_Reynold]

Monday morning reads: So much goodness in this article from ⁦@CallCenterICMI⁩

#CustomerFirst #CustomerExperience

Being Customer-Centric Is a Requirement, Not an Option https://t.co/qjmOVnlpcn

[Lauren R @L_Reynold]

@JetBlue Thanks. I'm sure that will help... 🙄

[Lauren R @L_Reynold]

@JetBlue I had a flight attendant ROLL HER EYES AT ME when I didn't say hi bc I was annoyed. I mean come on.

[Lauren R @L_Reynold]

@JetBlue Moving everyone around. Telling ppl to wait in line for a new tix when they are only helping ppl who boarding. And just pure rudeness

[Lauren R @L_Reynold]

@JetBlue doesn't have their A team working today. So disappointed. #jetblueisnowunitedair

[Lauren R @L_Reynold]

@VerizonSupport Literally will be a week without internet of tv

[Lauren R @L_Reynold]

@VerizonSupport A cust rep told us they were coming today between 1-5 but apparently no one actually scheduled it. We're. It scheduled for friday

[Lauren R @L_Reynold]

@VerizonSupport Your tech never came bc the cust service person never scheduled it!

[Lauren R @L_Reynold]

One hour on the phone with @VerizonSupport and they did nothing. Still no internet. #VerizonIsTheNewTimeWarner

[Lauren R @L_Reynold]

Use symptoms in copy to show you feel prospects' pain & are uniquely qualified to help https://t.co/z8ZPZzKQ7j via @unbounce #copywriting

[Lauren R @L_Reynold]

Why do we romanticize stress? And 3 ways to quit it: https://t.co/TiNn8ACPRj via @TheEverygirl_