Leslie Shamion

[Leslie Shamion @LaShamion]

BEST Overall AI Platform by AI Breakthrough.

Point solutions are good, but "good is not good enough when better is expected" Lou Lamoriello

#ai #ml #nlu #chatbot #bots #artificialintelligence #artificialintelligence #ai #machinelearning #technology…https://t.co/76bCJccQuB

[Leslie Shamion @LaShamion]

During a solutions tour at #engage2023 , Verint connected the dots...

1. Bring your own Telephony and CRM
2. Leverage AI, bots, automation
3. Incorporating workforce management, conversational analytics, and data insights

#vivalasverint
#business #…https://t.co/0aD86947qh

[Leslie Shamion @LaShamion]

Turning #agents into SUPERagents, not replacing them. Great recap @davidm00dy!

#ai #ml #nlu #chatbot #bots #artificialintelligence #artificialintelligence #ai #machinelearning #technology #deeplearning #programming #tech #robotics #innovation #bi…https://t.co/U80aV3uZi0

[Leslie Shamion @LaShamion]

Join this #Engage23 session to learn:
📝 How to leverage intent data to guide your customer self-service strategy
📝 Which common customer inquiries are ripe for being automated
📝 What common agent tasks can be augmented to make your team more efficient…https://t.co/5mAM2y6hDd

[Leslie Shamion @LaShamion]

See how the office reviews and categorizes works with human-in-the-loop, vs machine produced. Really interesting for creators!

#ai #ml #nlu #chatbot #bots #artificialintelligence #artificialintelligence #ai #machinelearning #…https://t.co/Ye7WvVO80J https://t.co/abgG5c3qKW

[Leslie Shamion @LaShamion]

The Community track at #Engage23 showcases real customers tackling #engagement , #selfservice , and #brand elevation. Don't miss it!

#communitymanagement #knowledgemanagement #digitalfirst #transformation #digitaltransformation #loyalty #engagement #cx https://t.co/E2SGJfbi2P

[Leslie Shamion @LaShamion]

The co-founders share the incredible factors and their vision to take their services to the next level.

#bpo #b2b #cx #cc #callcenter https://t.co/Odsyyxkwlz

[Leslie Shamion @LaShamion]

Theme 6: One fervent believer making bold decisions

Phil Knight published a memo to his employees with Nike’s principles: “One: Our business is change. Two: We’re on offence, all the time.” This was after Nike sales had grown from…https://t.co/nKJzqlATM0 https://t.co/8tK7FYZxMi

[Leslie Shamion @LaShamion]

The generative AI risk vs. reward dilemma
What makes generative AI different from traditional AI

#customerexperience #customerservice #customersatisfaction #customerappreciation #customerfeedback #business #customerreview #mar…https://t.co/LIwM5ZyS4K https://t.co/m2jAKZcd1A

[Leslie Shamion @LaShamion]

Give your eyes a break, listen to Wondery, an Amazon Company 's Business Wars Season 24, FB vs Snapchat. Episode seven highlights #tiktok.

#podcast #business #businessadvice #amazon #facebook #meta #snapchat #socialemediamarketing #socialmedia https://t.co/bDsH6zHpFu

[Leslie Shamion @LaShamion]

In hospitality – guest experience is table stakes.

The goal of good customer service isn’t to stop a customer from talking to you — it’s always been about easy, intuitive, empathetic, timely care.

AI should be measured on outcome…https://t.co/GMI2pEd9CK https://t.co/1WisBvdkC3

[Leslie Shamion @LaShamion]

Analyst Report: Conversational AI Barometer: Chatbots and Next-Gen AI. Key Takeaways:
Consumer chatbot usage and preferences
Comfort levels with the technology
Cultural trends
Generational trends
Device and privacy preferences
Uses…https://t.co/baEgrrsiye https://t.co/xRg7Y3JolZ

[Leslie Shamion @LaShamion]

YouTube for the win- they've done it before.
Shorts surpass Reels according to Google search

Social platforms, and their ever changing rules keep companies on their toes. This is why Omni-Channel strategy doesn't mean offer them…https://t.co/Ax6OCBhGDh https://t.co/ucGm5lacgI

[Leslie Shamion @LaShamion]

Reuters Events: Insurance AI and Innovative Tech USA 2023
Agile Technology. Advanced AI. Actionable Insights

#ai #insurance #tech #technology #events #future https://t.co/v2W6ExnnZz

[Leslie Shamion @LaShamion]

Cut cost through efficiency NOT reduction in benefits or even your most loyal customers will jump ship. The example here is Dunkin vs Starbucks resulting in frustration in general.

Enabling a strategy that saves money, but doesn'…https://t.co/fIwPImIUpu https://t.co/Ie0LlsXd3R

[Leslie Shamion @LaShamion]

The real choice between Pepsi and Coke, Hoka and On Running, is not based on functional or rational reasons, but rather on identification with the brand.

AI pioneered algorithmic personalization, including targeted nudges to not…https://t.co/66W5cZIoX5 https://t.co/9t6N6YEL3s

[Leslie Shamion @LaShamion]

Art of Innovation AI talk track include speakers from Cigna, Continuum Global Solutions, Florida Power and Light, and more to be announced.

#innovation #networking #ai #event #contactcenter #digitalengagement #cx #cxstrategy #ml #nlu https://t.co/a4pqirRE6o

[Leslie Shamion @LaShamion]

Verint Engage agenda is here! learn from our inspirational trailblazing keynote: Sandra Douglass Morgan, President of the Las Vegas Raiders.

Sandra accepted her role with the vision of making Las Vegas the sports capital of the w…https://t.co/Z229n1CKRo https://t.co/sNnsAqpncf

[Leslie Shamion @LaShamion]

3 opportunities to enhance CX:

1. Frictionless commerce. ,
2. Consider augmented experiences.
3. Emphasize intuitive interactions.

#cx
#cxstrategy #customerexperience #digitaltools #selfservice #ai #technology https://t.co/92RMe758Bx

[Leslie Shamion @LaShamion]

There are different types of channel shift, and therefore there are different levels of channel shift maturity. Some organizations are doing “just enough”, while there’s a way to “do it right”. https://t.co/aNGgHgqUrE