@JetBlue@JetBlue Brand new flights via other airlines tonight are exorbitantly expensive. At a minimum, comp my airport hotel. Prior to today, JB was at the top of my list in airline customer service experiences. As things sit now, it’s at the bottom. Fix this. (6/6)
@JetBlue I hate to take it to the Internet, but I can’t get ahold of a human being at JetBlue (JB), whether by phone or in person at the airport. I’m having an absurdly terrible experience as a customer of your airline. Please help me. (1/6)
@JetBlue@JetBlue While I have not been notified of reason for cancellation, I have received 5,000 TrueBlue points. 5k points is not an adequate compensation, but per your Customer Service plan, issuance of these points to my account indicates this disruption was in JB’s control. (5/6)
@JetBlue Your only flight today from SEA to JFK was cancelled. The JB app told me you were unable to rebook me. I joined the queue for a callback from a live agent and am unable to get an update on my wait time beyond “2+ hours.” (2/6)