FOCF

[FOCF @LadyFanny1]

@VirginExp Please can someone help me. I booked a truck driving day and the service provider have ultimately cancelled me several times. I wish for a full refund. Can you advise me please. I am very disappointed.

[Full Send Mode @Ship_the_Pot]

I can only presume that @OfficialFV do not care about their customers, providing value or doing the right thing as far as managing customer complaints. I STRONGLY RECOMMEND ANYONE CONSIDERING BUYING A SOFA FRROM @OfficialFV TO USE ANOTHER COMPANY!

[Full Send Mode @Ship_the_Pot]

This is the replacement cover they asked the engineer to fit, this is the solution I've been waiting 12 months for... a piece of cloth that doesn't even fit, yet I am still paying and still receiving the poorest service on the market via @OfficialFV

[Full Send Mode @Ship_the_Pot]

@OfficialFV have had a week to process the report from the engineer, which was uploaded via mobile app on the day and yet Peter still has not called me as I was advised he would.

[Full Send Mode @Ship_the_Pot]

@OfficialFV & would only call me once the engineer had visited on Mon 22nd to fix the issue - I have this ins writing via several DM's from Sean @OfficialFV . The Engineer visited (this is the 3rd time they have visited) and they could not fix the issue. I have not heard anything since.

[Full Send Mode @Ship_the_Pot]

@OfficialFV Instead, Peter (the Escalations Mgr) phoned my Wife, managed to upset her and refused to call me despite my requesting a direct call via my mobile 6 times via DM. Instead I was told that Peter has discharged his duties, would not be calling me back........

[Full Send Mode @Ship_the_Pot]

It's now 30 days since my latest set of tweets regarding my faulty sofa, over a year since I purchased it from @OfficialFV & 29 days since I was promised that the escalations team would call me on the 1st August. I STILL HAVE A FAULTY SOFA, I'M STILL PAYING & RECIEVED NO CALL

[FOCF @LadyFanny1]

Astonished at how Peter (Escalations Supervisor) @OfficialFV has just spoken to / at me; dismissive, aloof and misogyny at it's finest! Only he can deal with my complaint; it stops with him and even Peter Harrison cannot help me! He advised the Ombudsmen though, so thank you!

[FOCF @LadyFanny1]

Thanks Ellie @OfficialFV for calling me on a Sunday to ask if I want assistance fitting a cushion cover when the issue is a torn sofa sold to me 08/ 2021! Still waiting for Phillippa Barber (Escalations Manager allegedly!) to deal with my complaint. AVOID FURNITURE VILLAGE!

[Full Send Mode @Ship_the_Pot]

So next month marks the 1 year anniversary of buying a sofa from @OfficialFV (with a tear in it). We have complained many times. The complaints team managing it stopped responding to us. We are left with a torn sofa, a monthly bill and no help. Avoid @OfficialFV at all costs.

[FOCF @LadyFanny1]

@OfficialFV I am never updated though and no-one takes ownership @OfficialFV; including Peter Harrison, your CEO! Ask Philippa (escalations Manager) why she hasn't come back to me!

[FOCF @LadyFanny1]

Phillipa - escalations manager @OfficialFV on 01525 304362. You left a VM on Tuesday promising to call me back that day with regards to my 9wk £4K TORN sofa and..... NOTHING! I have left you 4 VM! Is this because @OfficialFV is going into receivership?

[FOCF @LadyFanny1]

@OfficialFV 8 weeks and 3 days with my £4K torn sofa. @OfficialFV are waiting for authorisation to see if the manufacturers will repair their torn sofa which they sold me! Appalling service. AVOID FURNITURE VILLAGE AT ALL COSTS.

[FOCF @LadyFanny1]

@OfficialFV 3-5 days to do what please?

[FOCF @LadyFanny1]

@OfficialFV now 56 days with my 4K torn sofa. Habib reassured me that the account holder would provide an update. Still waiting......

[FOCF @LadyFanny1]

@OfficialFV 8 weeks today with my £4K torn sofa and this is the response; "We are currently still waiting for the supplier to confirm they will authorize the replacement parts. As soon as we know more and have a lead time, we will update you. I apologise for the ongoing wait.

[FOCF @LadyFanny1]

@OfficialFV When will you DM me please?

[FOCF @LadyFanny1]

@OfficialFV Have emailed Peter Harrison (CEO) for the second time now in the hope that he may be interested in my 56 day 4K torn sofa

[FOCF @LadyFanny1]

@OfficialFV 55 days now with a torn sofa.....

[FOCF @LadyFanny1]

@OfficialFV This is ridiculous and you now have my details. Can I suggest that you liaise with Gary from your Norwich branch on 01603 256020. He made contact directly with me, even without my reference number.

[FOCF @LadyFanny1]

@OfficialFV Now 54 days with my £4K torn sofa! Customer Services now involved (allegedly), called 8 days ago with the promise of resolving. Nothing since. Even the owner of FV never responded to my email. AVOID THIS COMPANY AT ALL COSTS!!!