@EE I do not have an alternate landline, or other phone to call with. And i am pretty sure i will scan the qr code when it comes and it wont work. I will be back here in a few days when the qr arrives and if it doesnt work please advice, anything new, and not call or go to store.
Hey @EE
I went in store for an upgrade from 16pm to 18pm black, i was told the wait is within 14 days which i am happy to wait. But i cannot replace my sim at all, went to store and they cannot replace it for me even for a physical sim. They said it shows awaiting upgrade. help
@EE They said they ordered an esim qr code to be sent to my address, But i have already been sent a sim to my address on Tuesday and it did not work. I feel like i’m going in circles at this point with every online guide advising me to visit store and nothing working. Pls pls help
@EE I went back to store, spent an hour there, they rang customer care, she tried, same error code and sim not activating. How long is it gonna take before this is taken seriously! My rent is due and i cannot pay because my bank sends verification pin to my number which is inactive
@EE It activated my ipad number (data only sim).l even though the sim that was sent by post was meant to be activated for my main number. So my main number still isn’t working at all for two weeks now
@EE I have now gone more than two weeks without access to my sim, hence unable to receive verification codes for my bank, hence losing access to crucial funds, I am unreachable by work and family, and cannot call anyone. The ee app does not show up my main number for a renewal.
@EE No, i went in store yesterday to pick up the new iphone 18 pro max, and they rang customer care services about the sim not activating. Customer services said wait 24hrs, but now my sim activated another number on my plan rather than the main number i wanted.
@keirone370133@EE It activated a second number that i didn’t want it to activate, i have an ipad with a data only sim. Thats the one that it activated. My main number is still not activated. The ee store know my name now because i have been going back and forth the past four days but to no avail
@keirone370133@EE Hello, my new 18pm is here. It still wont replace. Store rang customer care and they said wait 24hrs for physical sim to activate. But physical sim came through post since tuesday. And its still no service. Please your assistance would be appreciated
@LucyLiu_89@EE@EE the in app messaging system sent me a new sim by post and i put that into the 18pm but it still wouldn’t work. It says no service. This is really frustrating. I have been 2 weeks without my number now and cannot use data at all.
@LucyLiu_89@EE Heyy @EE now that my 18pm is here i still cannot replace my sim. With all due respect to the store, they were just as clueless as me as to why it’s not working. This is my primary number and i cannot access my bank account or work due to this. Please help