LastChoice

Victim of Tui and First Choice & operator of the "Tui Translator"

[LastChoice @LastChoice18]

"elusive" a bit like @TUIUKcares @TUIUK customer service #travel #holiday #custserv

[tuiuk @TUIUK]

All our Iceland holidays include a trip to spot the elusive Northern Lights. Tap here for tips on maximising your chance of seeing them >>> https://t.co/Redt0TkcoY

[LastChoice @LastChoice18]

#travel

[Lee Collins @leecollins54]

@TUIUKcares @george_mccann_ @TUIUK I did that and you've ignored me ever since. Is this how you treat all of your customers.

[Cammy @cammy14081]

Seriously considering never booking with @TUIUK again! My Dad died 2 days before we were due to travel on 5th July. I WAS NOT ALLOWED TO CANCEL. I need to claim insurance & TUI still not forwarded proof I did not travel and it’s now 17th Sept! Very poor after travel service!

[LastChoice @LastChoice18]

@TUIUKcares @mattashby27 @TUIUK That doesn't answer the question.

[LastChoice @LastChoice18]

@TUIUKcares @JSJHolloway Nothing @TUIUKcares do makes sense. Scripted auto-replies from an overseas contact centre #travel #custserv

[James Holloway @JSJHolloway]

The seat selection policy @TUIUK @TUIUKcares have is a joke. Loads of free seats and it assigns us two seats with a walk way in between. Too change have to pay £31 beyond a joke after what the holiday package cost 😡

[K Cook @lgkmc]

@Natasha25190824 @LastChoice18 @kristopherj77 @TUIUK @BBCWatchdog @BBCWatchdog please investigate TUI. Misleading advertising and lies

[Natasha @Natasha25190824]

@kristopherj77 @TUIUK Same here !! They need to be investigated !! @BBCWatchdog

[LastChoice @LastChoice18]

For someone with a background in running a #communication company #Vodafone @TUIUK @tuigroup #CEO @FJoussen_ leaves a lot to be desired. #travel #holiday #custerv

[LastChoice @LastChoice18]

standard #tui customer care #holiday #travel #custserv

[Louisa Nicholas @Louisajn]

@BBCWatchdog @stephbreakfast @FoxNikkiFox @Mattallwright @TUIUK left passengers to sleep in a freezing airport overnight including elderly and disabled people. they gave everyone a letter promising compensation but never paid it and are now refusing to without explanation

[LastChoice @LastChoice18]

Standard for #tui

[Lee Collins @leecollins54]

@TUIUKcares @JamieHerbert19 Why. So they can ignore him some more.

[LastChoice @LastChoice18]

@ABTAtravel @ABTAMagazine @ABTAevents Can you answer this please?
#holiday #travel #custserv

[LastChoice @LastChoice18]

@ABTAtravel @LisaMiceli @TUIUK ABTA, perhaps if you forced your members to comply with the PTR2018 from the outset, and not let them get away with producing non-compliant and legally unenforceable T's&C's, you wouldn't have to deal with these complaints in the first place. Do you have any plans to do this?

[Rachel  @rachg3188]

3rd phone call today and even getting cut off by the FLOOR MANAGER now, after being out on hold for 27 minutes. It is beyond a joke. I have never experience customer service so awful. @TUIUK @FirstChoiceUK

[K Cook @lgkmc]

@CreeganRon @Flight_Refunds @TUIUK Contact @BBCWatchdog

[Lee gilding @LeeGilding]

Friedrich Joussen Must be the worst CEO a company could ever have. @TUIUK @TUIUKcares is an absolute shambolic excuse of a travel agency.

[andrew ellison @andrewellison3]

@TUIUKcares @TUIUK @TUIUKcares - day 86 still no response to my complaint of 17 June. The last update was 28 August advising it was with your compliance dept, as they need to review every resonse. Will I get a reply in my lifetime?

[LastChoice @LastChoice18]

@ABTAtravel @LisaMiceli @TUIUK ABTA, perhaps if you forced your members to comply with the PTR2018 from the outset, and not let them get away with producing non-compliant and legally unenforceable T's&C's, you wouldn't have to deal with these complaints in the first place. Do you have any plans to do this?

[LastChoice @LastChoice18]

@RobertBoland14 @TUIUK @TUIUKcares That doesn't answer the question Kayley, or do you not have a relevant scripted reply #travel #custserv