Laura Campbell

Ex @CapgeminiConsul now Head of Client Experience & Solutions at a VC backed, London based tech startup. Excellent at accents. Sadly not remunerated for it.

[Laura Campbell @LauraCConsult]

@IKEAUKSupport pls help?

[Laura Campbell @LauraCConsult]

@IKEAUK just desperately trying to spend £600 with you and it’s impossible! So ridiculous! Please can someone help?

[Laura Campbell @LauraCConsult]

@British_Airways We’ve had an email to say our flight has been cancelled on 8th Sep from MCO-LGW but we booked business class using a companion voucher and avios. Tried calling and all lines cut me off. How can I talk to someone to sort it out?

[Laura Campbell @LauraCConsult]

@Gatwick_Airport arrivals hall is a disaster. Waited ages for the boards to update due to a fault, to be told belt 10 but find bags coming off were from another flight. Not a single staff member in sight. Still no sign of bags an hour later. Utter shambles.

[Laura Campbell @LauraCConsult]

@officialronnies called up more than 6hrs ahead of tonight’s 2nd house to pay for some drinks for my dear dad’s 60th birthday table (surprise) to be told it’s too late and the list has been sent...surely this can be arranged at 6hrs notice, given it’s such a special occasion?!

[Laura Campbell @LauraCConsult]

@Pret after paying for over £16 of food at Vauxhall we were indecently harassed by a ‘security’ person who failed to explain the nature of his interrogation and treated us like we’d committed a crime in front of other customers. Shocking behaviour - won’t be back.

[Laura Campbell @LauraCConsult]

Amazing speed advice sesh this afternoon with @ES_Entrepreneur. So great to see you. #fridayfeels #settinggoals #startuplife

[Laura Campbell @LauraCConsult]

@wagamama_uk just stood OUTSIDE the half empty Covent Garden restaurant in the cold for 10mins waiting to be seated, clearly visible to scores of staff who were more interested in clearing tables, eating their own dinner and sorting drinks. 😳🤯

[Laura Campbell @LauraCConsult]

@greateranglia I’d like the cost of my ticket to reflect the reduction in services available to me on this journey - please advise.

[Laura Campbell @LauraCConsult]

@greateranglia But you don’t reduce the cost for booking first class seats 🙄 absolutely ridiculous and no point in prebooking. Crap customer experience as per!

[Laura Campbell @LauraCConsult]

@British_Airways Wow! Absolutely disgusted by the response to my complaint about witnessing domestic violence on a recent flight. Clearly this extremely important and topical issue it’s not taken seriously by BA at all. Basically you can’t be arsed. 😳🤯

[Laura Campbell @LauraCConsult]

@thamesclippers sick of waiting for a boat that just ignores over 10 customers waiting

[Laura Campbell @LauraCConsult]

@thamesclippers been unable to get on three boats today because 2 didn’t stop and 1 was too full. Not great when you’ve paid for a weekly pass and can’t get the use of it! #crapservice

[Laura Campbell @LauraCConsult]

@tosseduk such a shambles today in Holborn Circus. Waited 15 mins after my order was wrong and spent too long explaining the issue. 😳🙄

[Laura Campbell @LauraCConsult]

@BarbicanCentre Thanks - will drop them a note! 😀

[Laura Campbell @LauraCConsult]

@BarbicanCentre hey I bought some earrings in the shop on Saturday but got them home and one is broken. Can you help?

[Capgemini Invent CE Blog @ceblog]

#InternationalWomensDay: How are brands tackling #gender politics in the #CustomerExperience? @ceblog https://t.co/AKUFUkm7sx

[Laura Campbell @LauraCConsult]

@BBCNews THIS 🙄😡👋🏻

[Laura Campbell @LauraCConsult]

@Lee_Cunningham_ That’s it - am no gon! Yous kin am arny! 🤯

[Laura Campbell @LauraCConsult]

@Lee_Cunningham_ Strrrrooooooopppp