LauraDunne

Twitter beef.

[LauraDunne @LauraDunne_]

@greateranglia trying to refund part of my monthly season ticket due to ill health, however when I go to manage bookings on the app it’s showing no bookings available and crashes (has been happening since yesterday) How can I apply for a refund for the 2 weeks of unused ticket?

[LauraDunne @LauraDunne_]

@greateranglia any idea where the 5:42pm london liverpool street to Chelmsford is?

[LauraDunne @LauraDunne_]

@greateranglia please put the aircon back on. It’s 26 degrees today and the 2:18pm form Liverpool Street to chelsmford is like a sauna

[LauraDunne @LauraDunne_]

@greateranglia any chance the aircon will be turned back on? Sweating hot train every commute home from liv street to Chelmsford this week

[LauraDunne @LauraDunne_]

@greateranglia Hey! The trains are still incredibly hot from Liverpool Street to Chelmsford. Heating blasting rather than air con

[LauraDunne @LauraDunne_]

@greateranglia just a reminder it’s time to put the aircon on and turn the heating off your trains :)

[LauraDunne @LauraDunne_]

@greateranglia The reason the side gate is there is to deal with rush hour congestion at Chelmsford. But as it’s not manned the queues can back up into the stairwell to get people through. It’s the same for everyone who purchases a ticket on the greater Anglia app. None of them work currently

[LauraDunne @LauraDunne_]

@greateranglia any idea on when the barriers at Chelmsford are going to be fixed? No staff on the side entrance gate every evening and app tickets currently do not work (has been like this since Tuesday)

[LauraDunne @LauraDunne_]

@greateranglia Romford to Chelmsford Saturday 10th returning Sunday 11th

[LauraDunne @LauraDunne_]

@greateranglia are there rail replacements running Saturday and Sunday next week? The app just says no journeys or tickets available to purchase when normally they would say to go to Newbury for bus replacement service?

[LauraDunne @LauraDunne_]

@greateranglia my WR code for my return journey is not working. Are there current issues on the app?

[LauraDunne @LauraDunne_]

@greateranglia Ticket machine at the station is also not allowing you to buy returns for today and only to come back on Friday. Also no railcard option on the machines at the station.

[LauraDunne @LauraDunne_]

@greateranglia my ticket from Chelmsford to london Liverpool Street with my railcard is normally £21.50 however when purchasing this morning it is showing as £24? Is this an error

[Greater Anglia @greateranglia]

@LauraDunne_ Unfortunately the issue is affecting all journey planners and this is why there are no trains showing today, we are hoping to resolve the issue as quickly as possible

[LauraDunne @LauraDunne_]

@greateranglia Hi sorry that’s not the case I purchase this ticket everyday it’s the app is broken. It’s also only showing it as an open return coming back Friday when I’m selecting to return today.

[LauraDunne @LauraDunne_]

@NetworkRailAng also the follow up work says until 6:40am does this mean morning commute trains to Liverpool Street from chelsmford won’t run during follow up works?

[LauraDunne @LauraDunne_]

@NetworkRailAng with the engineering works in Chelmsford for 5 months. The preparatory works taking place in February show it’s week days from 11am-7pm. Does this mean no trains will run during preparation works?

[LauraDunne @LauraDunne_]

Almost 1 hour. No one to speak to. No reply from “live” chat, no response to emails. How on earth do you do this to people.

[LauraDunne @LauraDunne_]

@monzo customer service is trash. Declined my payment, blocked my card. it won’t unblock nor let me know why you declined my payment. Stuck on hold 38 minutes, no reply from online chat too. I’ve tried the video to unblock and going round in circles!

[LauraDunne @LauraDunne_]

@ubereats_uk can I ask why you accept orders saying it will be 30-50 mins when it’s now 2 hours later and no bloody food?! And we can’t cancel the order it’s just a joke. The restaurant had it ready 1.5 hours ago and your drivers just take hours to pick up.