Laura

[Hayley toms @Hayleytoms3]

@virginmedia Just logged on, and there is no appointment there!!! WHY THE LIES. You told us an engineer is coming from 12-4 today. WHY HAVE I WASTED A DAY OF PAY SAT HERE FOR NO REASON. i need a manager to call me asap - this is unacceptable.

[Gary Bonsall @garybons]

@SouthernRailUK 1/2 My young commuter daughter reduced to tears by your ineptitude at #LondonBridgeTrains Who is responsible for this?