Laura Kate Norris

Children's book designer at Usborne Publishing. Loving life ❤️

[Laura Kate Norris @LauraKateNelson]

@IKEAUKSupport cannot understand the service in the cafe yesterday. Refused extra vegetables as they were on a set menu even though that set menu item wasn’t available. Terrible service!!

[Laura Kate Norris @LauraKateNelson]

@WeAreZizzi went to bluewater with my son at 6:30pm today. Asked for a table for 2. Half the restaurant was empty but was told only bookings due to lack of staff. Not really very acceptable having majority of a restaurant left empty and turning away 2 hungry people

[Laura Kate Norris @LauraKateNelson]

@Se_Railway I didn’t buy it on the app. I bought on the website. so that’s why I am waiting for the email which has not arrived with my e ticket only my confirmation email

[Laura Kate Norris @LauraKateNelson]

@Se_Railway please can you help. I’ve purchased tickets online but emails have not come through to be able to travel. The money has left my bank account

[Laura Kate Norris @LauraKateNelson]

@RoyalMail I’ve paid for a redelivery after receiving a grey redelivery notice. I selected Monday but it still hasn’t turned up. Any help? Thanks.

[Laura Kate Norris @LauraKateNelson]

@Se_Railway @hayzmb88 Is the 4:50 going to go ?

[Laura Kate Norris @LauraKateNelson]

@Eurostar I have replied thank you

[Laura Kate Norris @LauraKateNelson]

@Eurostar disgraceful service last night travelling from Paris to London. Packed people in like cattle penned in and dangerous for our family and friends travelling with very small children. We were worried for their safety being crushed in a stampede!!

[Laura Kate Norris @LauraKateNelson]

@MrCSearle @Se_Railway Thanks, fingers crossed giving it another go tomorrow 😅

[Laura Kate Norris @LauraKateNelson]

@Se_Railway what is going on with trains delayed and cancelled numerous times this week without a driver? Wednesdays announcement ‘we don’t know where our driver is’. When are trains going through to Gravesend tonight??

[Laura Kate Norris @LauraKateNelson]

@LWTheatres the link for magical Mondays tickets for frozen doesn’t seem to be working? Any help at all please?

[Laura Kate Norris @LauraKateNelson]

@AsdaServiceTeam had a delivery order. The man has driven off without giving us all of our order. We have no meat or cold items?!? Help!!

[Laura Kate Norris @LauraKateNelson]

New Year’s Eve at Disney on ice ❤️ #DisneyOnIce

[Laura Kate Norris @LauraKateNelson]

@premierinn Hi yes I have responded to your direct message. Awaiting a response.

[Laura Kate Norris @LauraKateNelson]

@premierinn how do I make a complaint?

[Laura Kate Norris @LauraKateNelson]

@premierinn also no Wi-Fi to order food as it’s broken. If it’s busy I get it. But it wasn’t. Is this acceptable ? I wish to hear from a senior staff in the next 24 hours please explaining why they couldn’t fit us in an empty restaurant #premierinn #poorservice

[Laura Kate Norris @LauraKateNelson]

@premierinn absolutely disgusted with the service at chipping Norton. First told no table till 20:00 for food . 5 mins later 20:30 . When I said but there is only 3 tables busy and dozens empty. Server laughed . We have a 4 year old now waking in the rain looking to feed him.

[Laura Kate Norris @LauraKateNelson]

@Se_Railway Ok thanks. But a social media update in May is not helpful for August

[Laura Kate Norris @LauraKateNelson]

@Se_Railway where has the HS1 8:31 from Gravesend to St Pancras gone? Seems to be replaced with 8:45 now?? 🤷🏻‍♀️

[Laura Kate Norris @LauraKateNelson]

@Se_Railway Also looking to next week the 8:45 seems to have gone and nothing till 9am??

[Laura Kate Norris @LauraKateNelson]

@Se_Railway Ok thanks. We’re there updates about this?? I don’t recall seeing timetable change notifications?