Margaret Ryann

[Margaret Ryann @LawDaze]

@wfaaweather What about Sherman/Denison/Pottsboro?

[Margaret Ryann @LawDaze]

@Fidelity You are wrongfully withholding a senior citizen's access to his own money & refusing immediate assistance. weeks ago, a little patience on our part was reasonable - not so today, after repeated contacts only to be told the exact same thing we were told 2 weeks ago

[Margaret Ryann @LawDaze]

@Fidelity Your secure chat was nothing more than a time-wasting repeat of a Rep who has no knowledge, ability or willingness to provide customer service. The exact same canned blurb as the phone rep provided over two weeks ago. "We'll escalate to the proper team to investigate"

[Margaret Ryann @LawDaze]

You are wrongfully withholding a senior citizen's access to his own money and refusing to offer immediate assistance. weeks ago, a little patience on our part was reasonable - today, after repeated contacts only to be provided with the exact same thing we were told 2 weeks ago

[Margaret Ryann @LawDaze]

@Fidelity You are NOT "looking into it. We followed your instructions 2 weeks ago and have been patient. We followed your instructions & called the IRS. Followed your instructions & sent you a DM & then secure chat. Same inaction. #SECGOV are you following this?

[Margaret Ryann @LawDaze]

@Fidelity WTF Fidelity!? We count on you to provide accurate information. Today you told someone that "your system is set up to calculate RMDs based on TODAY." But the IRS says RMD "for any year is the account balance as of the end of the IMMEDIATELY PRECEDING CALENDAR YEAR."

[Margaret Ryann @LawDaze]

@Fidelity @SECGov

[Margaret Ryann @LawDaze]

@Fidelity why do you continue to wrongfully deny access to a senior citizen's retirement funds by not allowing him to make his IRS-mandated RMD? Why do your DMs and secure chats offer no assistance?

[Margaret Ryann @LawDaze]

@Fidelity sadly it seems that you are another greedy corporation but fortunately one regulated by @SECGov so perhaps they will have better luck after reading & your non-assistance than I have had on your secure chat for the last hour getting nothing but excuses & yet more delays

[Margaret Ryann @LawDaze]

@Fidelity :

[Margaret Ryann @LawDaze]

@Fidelity @Fidelity I did send a DM & you replied offering a secure chat or other 'trusted method' to share personal info. I requested a secure chat & wondered about 'other trusted methods' as your website has no secure chat, CS email, or secure messaging options. So far . . . crickets 🦗

[Margaret Ryann @LawDaze]

@Fidelity OK - but - important 4 people 2 know their IRS factors 4 calculating RMD. Esp if spouse 10+ years younger. @Fidelity system has program error OR your Reps are entering wrong data resulting in too large RMDs & your system won't let customers withdraw the correct - smaller - amount

[Margaret Ryann @LawDaze]

@Fidelity Would love to get help since @Fidelity is still holding my hubby's $$ hostage & you will not fix your system. Sending copy of the correct RMD from our CPA after confirming amount w/IRS-3 hours of hold time : / Pretty sure he's not the only senior whose account you're screwing up!

[Margaret Ryann @LawDaze]

Have never shopped there, and after reading this in response to customers advising that as of a few weeks ago, this location no longer sells halal meat . . . . I never will. Never. Not because of the meat (I don't need halal) but because this is not a good kind of business owner.

[Margaret Ryann @LawDaze]

@Farm2Cook in Frisco. Shop owner who talks like this: Response from the owner 3 months ago Who the hell are you man to comment that we don’t sell Halal meat. Please talk to right persons to understand what’s happening business. Don’t try to judgemental on other businesses."

[Margaret Ryann @LawDaze]

@Fidelity Yes, @Fidelity, I know how RMDs should be calculated - the problem is your @Fidelity Rep telling us that they would use TODAY's balance date AND not factoring in spouse more than 10 years younger - they never asked, they just used the wrong factors (IRS tables are available guys)

[Margaret Ryann @LawDaze]

@Fidelity It pretty much freaking matters that people use the actual IRS guidelines rather than "your system" set up for your own convenience. For example, the balance of the elderly guy is significantly higher today than it was on 12/31/22 - way to screw the old folks, Fidelity!

[Margaret Ryann @LawDaze]

@VerizonSupport After 2 full hours (actually longer), one of your reps offered assistance. "Alexa" - we are closing the chat now. Alexa should get a raise - the others should get more training, esp how to READ & reply irather than pasting canned blurbs & re-asking what has already been answed.

[Margaret Ryann @LawDaze]

#verizon24x7 Dear Verizon, I'm sorry but your customer service sucks. I have been on a chat for over an hour being shuffled from one wrong dept to another. All after you inexplicably decided to stop drafting my EFT that has been in place for years & disabling my MIFI