@NBN_Australia At this point, I'm giving serious consideration to hiring my own licensed cabler to replace the faulty cabling in my building due to inaction by NBN. 5 weeks of dropouts is not a reasonable level of service and I currently need to work from home due to the COVID pandemic
@NBN_Australia Hi NBN, I've had recurring outages for the last 5 weeks at least once per day. Occasionally I get a 24-48hr period of no outages and it appears your technicians consider that my issue is resolved. But it's not.
@NBN_Australia My RSP is doing all they can by raising the issue with you, but in the end they can't sent a technician to fix the faulty cabling in my apartment block to resolve the issues. Only NBN is able to do this.
@NBN_Australia It seems that your support team is either unwilling or unable to see a clear pattern of outages over time, instead assuming that when there is 24-48hrs of uptime the issue is resolved
@NBN_Australia I'm pointing out an error in your processes. On the rare occasion I get 24-48hrs of uptime, your support team thinks my issues are resolved. Then they occur again the next day.
@NBN_Australia I have contacted my RSP, they have done diagnostics and determined by equipment is not at fault. Two seperate routers were even tried to rule my side of things out.
A technician has inspected the wiring in my apartment and informed me its old and needs replacing. This is likely the culprit. He would have replaced it at the time but I needed to arrange manhole access. When is a technician going to be sent to look into this issue?
Some outages, like the one at 4am seem to be invisible to your monitoring team. For every outage, the NBN modems lights go off and on again. The outages are short, 5 mins or less but tend to happen at critical moments like Zoom Meetings for work
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