@PikaSaz@wheatus I need regular updates on this album please!! I NEEEEEEEED IT NOW!!! I knew it was going to be good with just the Jonas brothers but Wheatus π€―π€―π€―
@virginmedia your customer service is absolutely shocking π‘π‘ Been waiting 4 months to hear back from your complaints team and the only communication I have had so far is an email to say you are closing the complaint!!! #badcustomerservice#badservice
@virginmedia I would prefer for your complaints team to actually contact me as requested 4 months ago instead of just closing my complaint every couple of months
@virginmedia Other companies offer WiFi boosters free of charge to customers with this kind of problem and it is a problem that has become worse since virgin upgraded their WiFi cables. Your technical team aren't able to help which is why I was put through to your complaints team
@virginmedia Yes and they told me that they can't do anything unless I pay monthly for boosters. I am not willing to pay an extra monthly amount when I should have full coverage as part of the service I am already paying for. This was when I was direct to the complaints team.
@virginmedia I phoned after I received the email to say that the complaint had been closed and the complaint was reopened, I was told it could take up to a month to hear back and it has now been a month and I have just received another email to say the complaint has been closed.
@virginmedia OK I will try again, if I still cant get through to anyone is there any way to arrange to have someone call me? If I cant speak to anyone directly to fix the fault then I will have to look at cancelling the service. I cant keep paying for something that I'm not getting.
@virginmedia is there anyway to speak to someone about an issue with our second virgin box? This problem has been going on for quite a while now and none of the do it yourself fixes work!