Been asked if I would like to come to the altrincham branch at @Ford to review my account.
Why do you have staff working and interacting with others with all thats going on, very clear that you value profit more than your staff wellbeing.
@BroisJohnson this is the reality.
When the customer service agent decides they canโt be bothered and disconnects the chat.
Provided screen shots of the previous transcript to alter train ticket and this is what I got. I have to go though all this again tomorrow. #virgin#virgintrains#CustomerExperience
@VirginTrains 15:45 managed to get through (you guys were very busy on phones & live chat) around 15:55 for the 1st agent, he was fine and very helpful
@VirginTrains I made a mistake with a ticket and spoke to a nice gentleman โPatrickโ who said I can change the ticket and pay the ยฃ10 admins fee.
He provided me the link and I left him very good feedback. Then it went down hill
@GWRHelp
Morning
Iโve booked a train journey from London Euston to Gatwick Airport and Iโve noticed I can get one at Farringdon station which is closer to me. Do I still have to get on at Euston - Victoria - Gatwick. Or can I get on a Farringdon - Gatwick?