Lenna Evans

[Lenna Evans @Lenna__Marie]

@quantumfiber My wifi has gone out in my entire home. I work from home. I got the out of county customer service. I was told they could get noone to my house until August 10, 2026. Hello, again, I work from home. Everything in my home except my main computer works off of wifi. They refused to transfer to either the United States (saying they had no way to do that and no phone numbers). I also asked to be transferred to the dispatch center in the United States. I was also told they had no way to do that. I asked if they wanted to pay my $30.00 and hour pay I am going to lose. The supervisor I spoke to was April and my case number is 1009416. Can anyone help me? If not, I guess I will switch back to Comcast. I had thought this would be so much better. This is the first time I have asked for direct help. AT&T took over. Is that the issue?

[Lenna Evans @Lenna__Marie]

@quatumfiber - sent me a message for private DM. apparently I waited to long because i didn't see the post to respond. Now no one is there. This is so frustrating. I understand this part was my fault.

[Lenna Evans @Lenna__Marie]

@ATT @LumenTech @CoDORA_PUC Your offshore customer service agents are actively refusing to escalate or provide U.S. contact numbers/dispatch info to U.S. citizens. I was told no tech is available until Aug 10, 2026, for a work-from-home outage. Supervisor April flatly refused to transfer me to the U.S. or provide any internal escalation. I am losing $30/hr. This is a critical failure of the AT&T/Lumen transition. Escalate Case #1009416 immediately

[Lenna Evans @Lenna__Marie]

@quantumfiber My wifi has gone out in my entire home. I work from home. I got the out of county customer service. I was told they could get noone to my house until August 10, 2026. Hello, again, I work from home. Everything in my home except my main computer works off of wifi. They refused to transfer to either the United States (saying they had no way to do that and no phone numbers). I also asked to be transferred to the dispatch center in the United States. I was also told they had no way to do that. I asked if they wanted to pay my $30.00 and hour pay I am going to lose. The supervisor I spoke to was April and my case number is 1009416. Can anyone help me? If not, I guess I will switch back to Comcast. I had thought this would be so much better. This is the first time I have asked for direct help. AT&T took over. Is that the issue?

[Lenna Evans @Lenna__Marie]

@SupermansBurner @stoolpresidente Ignorant response. Everybody cared about George Floyd until someone decided looting and burning cuties and neighborhoods down was ok.

[Lenna Evans @Lenna__Marie]

@the_americ52659 @stoolpresidente There's jokes then there's hate and LIES. Consequences. Just like when kid lies.

[Lenna Evans @Lenna__Marie]

@StayWithGod111 Amen