Emery Leong

26
Malaysian.Sabahan
Marketing & Public Relations Graduate of Curtin University Malaysia

[Emery Leong @LeongEmery]

@aabbas89 The customers' negative feedbacks and their complaints on social media platforms.
#curtintmschat

[Emery Leong @LeongEmery]

@MaloufNancy Communicate with the customers and send an apology email to them. Give a special discount to the customers to represent their apology to the customers.
#curtintmschat

[Emery Leong @LeongEmery]

@MaloufNancy Meet the satisfaction of the customers by providing quality services to the customers such as 24 hours live chat to assist the customers.
#curtintmschat

[Emery Leong @LeongEmery]

@MaloufNancy The devastating examples are the offensive advertisement of the Victoria Secret. The best examples are Honda's response to the customers' negative comments and apologies to the customers.
#curtintmschat

[Emery Leong @LeongEmery]

@MaloufNancy The brands consistently send out positive communications to build up their reputation in the public mind, lessening the impact of future damages. Inform clients and employees what’s happening and how they are responding to incidents in the organization.
#curtintmschat

[Emery Leong @LeongEmery]

@MaloufNancy The negative feedback of the customer towards the brands on social media platforms. For example, they say NO to the brands and suggest other customers not to buy it.
#curtintmschat

[Emery Leong @LeongEmery]

@MaloufNancy An issue is a subject or problem that people are thinking and talking about. However, the crisis is a time of great disagreement, confusion, or suffering.
#curtintmschat

[Emery Leong @LeongEmery]

@runbeagle Not guarantee success. But it would help to engage and build relationships with audiences that can help to boost the brand's communication strategy. #CurtinTMSchat

[Emery Leong @LeongEmery]

@runbeagle Influencers engage online by creating content, connect with the audiences, and promote products on social media platforms. Younger generations engage online to connect with their friends. #CurtinTMSchat

[Emery Leong @LeongEmery]

@runbeagle Sephora has a strong participatory culture as they engage with their followers by replying to their messages and comments on Instagram. #CurtinTMSchat

[Emery Leong @LeongEmery]

@runbeagle COVID-19 has changed the participatory culture as everyone connect and engage through various social media platforms. For example, organizations conduct meetings with the staff through ZOOM or Skype. #CurtinTMSchat

[Emery Leong @LeongEmery]

@runbeagle The digital participatory culture has changed communication by allowing the organization to connect with the customers, build a relationship with the customers, and have a wide reach through social media platforms #CurtinTMSchat.