@leefarrar@HeathrowAirport@British_Airways I booked a nice exit seat on BA app. Got to the gate, 👎, now I’m at the back of the plane. The jetty isn’t working. Us passengers helped the OAPs carry their suitcases up and down the stairs. The shambolic customer experience of BA + Heathrow continues. #nothingWorks
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This year I made #BritishAirways Silver. Here’s a taste of what you get: App broken, join the queue to get middle seat. Lounge is so busy that the restaurant is a better option. Then they descide, at the gate, to check my bag. No apology for poor service at any point.