@AXS_UK I have tickets for @florencemachine and can’t make the Jan 28 rescheduled date - website won’t seem to let me get a refund, how can I get the refund paid?
@virginmedia Yes it was part of original package and I’ve been paying for it but have no use of it. As it’s still part of my original setup can you send someone out?
@virginmedia not sure how you get your customer service so bad. Being transferred for the 5th time to a diff “dept”! 1st engineer couldn’t setup my 2nd tv box, said they’d send another, they didn’t. All I need is another engineer to come out to finish the setup, seems impossible!
@virginmedia The box needs to be installed. My main box was installed but the second box needs the wire to be drilled through the external wall upstairs and set up.
@virginmedia No my was then cut off. I just need an engineer to come out and setup my second tv box, but no idea how to get that sorted now. Any help would be much appreciated.