service-line

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[Anthony @tankhead666]

@virginmedia Hi. I took up the option of a new WiFi hub, which you expect to deliver Thursday. Trouble is I hadn’t expected at the time of requesting to need to install it within 5 days of delivery. This is tricky for us. Can we get an extension? Thanks.

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[John @johspi25]

@virginmedia Surely you can tell if there is a general area issue. It's not like I'm asking you to provide personal information. Been with you for a week and looking to cancel as this is a joke and I'm within the 14 day cooling off period.

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[Anthony Atherton @AJAtherton]

@virginmedia any help?? Been having these messages on and off for the last few weeks… customer service is just cycling me round to help section of app and hasn’t resolved…

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[John @johspi25]

@virginmedia As I stated in my previous reply I called that number which says no issue but your online checker says there is. It really shouldn’t be this difficult to get the correct information. It doesn’t help customers to give them conflicting information.

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[mark r @marknic37]

@virginmedia horrible customer service! Boys and security checks.

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[Urm @erm2urm]

@virginmedia I've been offered a 360 upgrade but haven't renewed my contract. Will accepting the 360 automatically mean I've accepted the contract and will accepting 360 cost me anything?

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[Karen Best @KazzaB66]

@virginmedia hi can anyone be of any help regarding a fault in my area please? Seems like people are just being fed any story. That’s if you are lucky and can actually speak to someone.

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[Mike Appo @MikeAppo]

@virginmedia had an email to upgrade to Virgin TV 360 box and followed the steps but was expecting confirmation at end of process it has gone through but got nothing? How do I know it has worked please?

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[𝓜𝓪𝓽𝓲𝓵𝓭𝓪🐝🏳️‍🌈 •ManchesterSurvivor• @GucciLouH]

@TheO2 @O2 @virginmedia Can you open your accessibility line now, been calling since half 9 and haven’t been able to get through, called over 300 times and haven’t sent a few emails

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[FNATIC Saltyy @saltyy_savage]

What do we got to do to actually have a stable internet connection @virginmedia the last few months have been an absolute joke and on top of that no compensation for the troubles it has caused me

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[stas @stas84281582]

@BarbzPunani @nolansnewera @TheO2 @O2 @virginmedia UR JOKING PLEASE TELL ME THIS IS FAKE?

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[-marm @MauricioRuizM]

@virginmedia service has been down for several customers in Ireland. No answer as to what is happening and it has been 2 days now. This is very disrespectful considering we still get charged fully for our contracts.

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[Mr. Bean @Mrbean_]

@weedforjade @TheO2 @O2 @virginmedia nothing absolutely nothing i’m 36k in line and on axs each time they would say something went wrong and for the first dates the original ones ticketmaster wasn’t even letting me in

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[MOD @MouldyOldDoh]

@virginmedia ON HOLD on Phone / WhatsApp and web chat. Honestly you really do show yourselves up at times like these.

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[MOD @MouldyOldDoh]

@virginmedia The 4th of September and ….still without service….

[service-line @LineServic_e]

Hi. Thanks for reaching out. To assist you further, could you please follow back and share your email address, WhatsApp number and a brief update on your current situation via DM?

Looking forward to your response

Kind regards, Lisa🌹

[Allison Dear @AllisonDear6]

@virginmedia is your payment system online down yet again?