Lipsa

[Pritish Kumar Nayak @PritishKNayak]

@TataMotors @Schandr80504296

FORMAL ESCALATION / SAFETY & QUALITY COMPLAINT

My brand-new Tata Sierra (26 BH 5365 M), purchased on 31 July 2026 from Dion Automotives, Bhubaneswar, has broken down TWICE within one month of purchase.

1st breakdown – 2 Aug (2 days old car): Vehicle failed to start at midnight while I was ~80 km from home. After repeated attempts, it eventually started.

2nd breakdown – 31 Aug: At ~9:30 PM, the vehicle suddenly stopped while I was driving, leaving me stranded on the road. Thankfully, no accident occurred. Dealership personnel arrived around 12:30 AM, but repeated diagnostic/start attempts failed. The vehicle was finally towed at 4:13 AM. I reached home only around 4:45 AM. The cause of the failure is still not identified and the vehicle remains at the service centre.

Additionally, multiple issues have been reported even during the time of delivery, including door-lock alignment, missing Sierra logo lettering, delivery-time scratch, loose rear-seat lock/rattling, trunk hydraulic noise, intermittent “key out of range” errors and intermittent seatbelt warnings.

This is a ₹17.67 lakh brand-new vehicle. After two breakdowns in one month, I have lost confidence in its reliability and safety.

Being stranded for approximately 8 hours, even just 2.5 km from home, is unacceptable. Had this occurred in a remote or unsafe location, the consequences could have been considerably more serious.

I am therefore formally requesting replacement of the vehicle with a new vehicle, rather than another repair attempt, along with a written explanation of the causes of both breakdowns and a complete diagnostic/service report.

I have retained the relevant service records, RSA/towing details and other supporting evidence.

If Tata Motors fails to provide a satisfactory resolution, I reserve all rights and remedies available to me under applicable consumer and other laws, including approaching the appropriate consumer dispute forum and other competent authorities.

@TataMotors @Schandr80504296 — I request immediate senior-level intervention and a written resolution.
@TheTataSierra @TATA_CARS

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