Lisa

[Lisa @Lisa97341623]

@KellyEcho85 Put the link on the main page Kelly so others know how to go about it too

[Lisa @Lisa97341623]

https://t.co/zJGPesFU5j seriously need to review their policy regarding refunds. We have all had our holidays cancelled due to the Covid-19 restrictions, we cannot go even if we wanted to. People need the money NOW!

[Lisa @Lisa97341623]

@KellyEcho85 Thanks Kelly for that link, I have just reported them via it... let’s hope someone somewhere will help us, it seems like there are THOUSANDS of disgruntled customers of https://t.co/zJGPesojdL just like us

[Lisa @Lisa97341623]

@DJ995031 Good luck with that, it took me 4 attempts to get through on the phone, each was a wait on hold of 30-50minutes before they cut me off the first few times! I have to try and contact them again next week also, already I feel it’s a lost cause!

[Lisa @Lisa97341623]

@5sensesman I had the same problem on Monday... took me four attempts to get through, the first three attempts were all 40-60mins long also. Once I did, it proved unhelpful and that https://t.co/zJGPesojdL didn’t seem to care about the issues

[Lisa @Lisa97341623]

@heyendlife Well you are a beam of light in all this chaos, and yes, you have acted in a way that we all wish these companies would, wish there were more like you. They’d be better off protecting their customers & reputation, instead, they look like they are simply thinking bout themselves.

[Lisa @Lisa97341623]

@JasonMasala Disgusting isn’t it, you’d have thought that they would contact you to ask before simply taking the money from you in these unprecedented times. I have the same dilemma next week, but like you say, just getting through to someone can be a days task in itself atm.

[Lisa @Lisa97341623]

@Nejscot @loucrob @LJHealy_Law @sykescottages @cottages Their insurance policy seems to be absolute rubbish! What a greedy company, all these people out of work and who need their money back to look after their families. https://t.co/zJGPesojdL certainly put themselves first and do not care about loyal customers, # out for themselves

[Lisa @Lisa97341623]

@LesleyinCity I fully agree, I think it’s disgusting that they are pocketing everyone’s money in times when they need it most, and refusing us refunds. What’s the point of rebooking, even if we can, we have no idea how long this is going to continue for! Refund us our money, and do your bit

[Lisa @Lisa97341623]

@cottages.com refuse to give refunds for trips cancelled due to GOVERNMENT restrictions! Disgusting! People aren’t working and need that money on which to live. If we as customers can’t reschedule our trips, which many can’t, we are out of pocket yet they are cashing in

[Lisa @Lisa97341623]

https://t.co/zJGPesojdL @ goosehead2 - Disgusting isn’t it! I’m pregnant and when I asked what would happen if I couldn’t fit a break in to suit before and shortly after the baby is born, their answer was that I would simply loose all my money! They’re greedy

[Lisa @Lisa97341623]

@tobybiggar I had the same problem yesterday, and we were due to travel this Friday too! Had to be on hold FOUR times with a wait of 30-50mins each time before getting through to someone, even then we got cut off?!