Lisette Walberer

I’m a hoot. Also a UX writer @Thumbtack.

[Lisette Walberer @LisetteWalberer]

@westelm So actually it’s been more than a month. I have had to keep following up because you’ve sent me either a canned response or just not responded at all.

[Lisette Walberer @LisetteWalberer]

@westelm I’ve been trying to get in touch w/ your customer service team for an entire month. Your online chatbot always says there’s not a rep available and closes the chat.

[Lisette Walberer @LisetteWalberer]

@westelm The conversation started November 30th.

[Lisette Walberer @LisetteWalberer]

@westelm I already have — several times. Take a look at our private message history. The response was “try out customer chatbot” even after I said I couldn’t get through.

[Lisette Walberer @LisetteWalberer]

@VitalChek And as long as you have 3 weeks to troubleshoot with @VitalChek customer service — you'll be good to go.

[Lisette Walberer @LisetteWalberer]

@RELXHQ @VitalChek @LexisNexisRisk Takes 2+ days to respond to customer service emails (IF they respond) and if you call the number they recommend it basically says "call back later we're too busy."

[Lisette Walberer @LisetteWalberer]

@RELXHQ @VitalChek @LexisNexisRisk When "time is of the essence" you'd better hope you're not working with @VitalChek

[Lisette Walberer @LisetteWalberer]

@VitalChek Must have laid off their entire customer service team. Practically impossible to get a response.

[Lisette Walberer @LisetteWalberer]

@VitalChek Such a scammy company. I've jumped through so many hoops and now it won't even let me sign in. Been on hold with customer service repeatedly (there's never an answer) and no responses to emails.

[Lisette Walberer @LisetteWalberer]

…and then they come into my office to rumble.

[Zac Walberer @ZacWalberer]

I nominate myself for best zoom background at @GustoHQ

[Lisette Walberer @LisetteWalberer]

@Tony1015G @TIME I do like shouting into the void, occasionally

[Lisette Walberer @LisetteWalberer]

@scottkubie Makes total sense. This isn’t helped by the fact that many recruiters/hiring managers (who don’t have experience working with UX writers) are specifically looking for cute and clever. This is extra frustrating because these 2 attributes so rarely fit with a company’s brand. 🤦‍♀️

[Lisette Walberer @LisetteWalberer]

@scottkubie Wait please say more

[Lisette Walberer @LisetteWalberer]

@Tony1015G @ZacWalberer The captors reaching out to grab her 🤯

[Lisette Walberer @LisetteWalberer]

@SzyAndie @HDCares Here's where to get started: https://t.co/fiqSyuT6ix

[Lisette Walberer @LisetteWalberer]

@SzyAndie @HDCares You're not serious. 😖

After months of calling they don't even fit?? That's awful, but not even surprising at this point? Ugh, I'm so sorry.

Have you considered filing with the BBB?

[Lisette Walberer @LisetteWalberer]

@SzyAndie @HDCares Any success yet, @SzyAndie?

[Lisette Walberer @LisetteWalberer]

@Inc Are you serious?

[Lisette Walberer @LisetteWalberer]

@SzyAndie @HomeDepot Hoping this works out for you, Andie! I know my experience with @HomeDepot customer service has been truly terrible. Like, record-setting terrible. 😭😭😭

Definitely seems like they owe you money back for the many, many hours you’ve spent troubleshooting all these issues.