Andie

hello home depot - this account is purely to get my countertops installed

[Andie @SzyAndie]

@HDCares I have not gotten any responses back. This is so disappointing considering how much I’ve already been through.

[Andie @SzyAndie]

@HDCares you all just stopped responding. What’s going on?

[Andie @SzyAndie]

@HDCares Hi Michael! Still no response!! Please see my above replies

[Andie @SzyAndie]

@HomeDepot I have exhausted all I can think of and each person I talk to at Home Depot and at southwest countertops just continue to make empty promises or make me feel dumb because “they don’t handle those things.” I don’t know what to do anymore.

[Andie @SzyAndie]

@HDCares At this point these need to not only be free but I’d like additional money back for all the takeout I’ve had to order for all the days lost to taking off my makeshift countertops and deinstalled my sink and dishwasher waiting on you to install only to not show up. @HDCares

[Andie @SzyAndie]

@HDCares What else do I need to do @HomeDepot @HDCares ?? Is waiting 6 months and spending 6-8 hrs a week on the phone enough? This will be the 3rd time I’ve reinstalled my sink and dishwasher. At least with the 1st date you all had the decency to cancel 24 hrs in advance.

[Andie @SzyAndie]

@HDCares They told me they cannot guarantee when the new ones will be made or installed and to “expect a call” which typically means no one will call and in 24 hours I will wait on hold for multiple hours to start this saga over again. I’ve already filed a complaint with @bbb_us

[Andie @SzyAndie]

@HDCares They came today and only the island and piece on the left fit. All of these pieces were measured incorrectly and did not fit. Mind you this was after ordering in January, waiting until March for them to finally come measure and having 4 install dates

[Andie @SzyAndie]

@LisetteWalberer @HDCares No success. @HDCares someone came today and the countertops do not fit. I would like the remake to be expedited and made ASAP. This is absolutely ridiculous.

[Andie @SzyAndie]

@ZacWalberer @HomeDepot @Lowes Exactly Zac! Prepping food on the floor and doing dishes in a bathtub isn’t a sustainable way to live. You get it. @HomeDepot we are still waiting!

[Andie @SzyAndie]

@HDCares Hi Michael, I did and still haven’t gotten a response

[Andie @SzyAndie]

@HDCares The countertop factory Said they’d call this morning, they didn’t. Waited on hold for an hour, person told me she doesn’t do scheduling and someone would call me back. That person finally did and when she did she transferred me because she works in Illnois not AZ.

[Andie @SzyAndie]

@HDCares I have not gotten a response yet and would like to get this taken care of asap

[Andie @SzyAndie]

@HDCares Hi @HDCares I still have not gotten a response on this. Our sink is still disconnected as we are hoping to get the countertops installed today or tomorrow so we don’t have to go through this process again. Can you help me?

[Andie @SzyAndie]

@HDCares I dm’d you 4 hours ago. I get that it’s Sunday, but I’ve invested countless of my own personal hours trying to get this solved, so I’d appreciate a timely response.

[Andie @SzyAndie]

@HomeDepot You can imagine how frustrating it is to uninstall the sink & faucet and take everything off multiple times, stay at my house all day to wait for my countertops to be installed, wait on hold multiple times a day to ask where they are, to have multiple no call no shows

[Andie @SzyAndie]

@HomeDepot each time I was given an install date and confirmation I was told I needed to uninstall my sink and take everything off my cabinets. We’ve had plywood on our cabinets for 4 months because of how long this process has been. You

[Andie @SzyAndie]

@HomeDepot she told me she would call me tomorrow with a new date. This will be the 4th date I’m given. Everyone at Home Depot just gives me their number because it is “out of their hands” yet I purchased these countertops from Home Depot.