Olivia Heffernan

simply complicated

[Olivia Heffernan @LivHeff]

@British_Airways Yes - I had an acknowledgment from a Jacqueline Merry

[Olivia Heffernan @LivHeff]

@British_Airways exactly how long does your customer focused company deem appropriate to reply to an email? Sent on Sunday?

[Olivia Heffernan @LivHeff]

@British_Airways So the 10 working days from
Acknowledgement of my email (sent on 10/4/18) is up and still no contact/resolution? Why do I have to be chasing this?! Where has your customer service focus gone?

[Olivia Heffernan @LivHeff]

@British_Airways For it to take over a week to even acknowledge receipt of the email requested to be sent by your duty office is appalling. The lady I spoke to on the phone today was rude, huffed at me and is clearly under too much pressure to be answering a phone from upset customers.

[Olivia Heffernan @LivHeff]

@British_Airways I am too upset to fight this. But BA should not partner with companies that think it acceptable to abandon 3 adults, 1 OAP, 1 autistic child, 1 autistic adult and an infant on the roadside in the searing heat or without a suitable replacement car for a week

[Olivia Heffernan @LivHeff]

@British_Airways Just spoke to a very non customer focused member of your team who informed me there is a backlog of complaints they are dealing with and next week someone will acknowledge receipt of my complaint.

[Olivia Heffernan @LivHeff]

@British_Airways No reply other than the automated response; so I do not have a reference. Have been in touch with Duty office also no reply.

[New Openings @newopenings]

Quarter finals of our search to find London's best steak restaurant. @HawksmoorLondon vs @Gillrays #WinnerStaysOn

[Olivia Heffernan @LivHeff]

@aidenbyrne @MCRHouse you blew us away phenomenal service and food. Amazing way to celebrate our upcoming nuptials, thank you all x

[Olivia Heffernan @LivHeff]

@VirginTrains unlikely....was at work at 5am, this face is not ready for selfies! really impressed with your teams kind touch, bravo!

[Olivia Heffernan @LivHeff]

@VirginTrains Merry Christmas to you too! Complimentary drink to all standard seats on the 20:15 from Manchester Very impressed! 😀🎄🎅🎁

[Olivia Heffernan @LivHeff]

@johnlewisretail epic fail, delivery address is Waitrose Spinningfields/ no one there?!

[Marriott Pride @ProudAtPride]

@ManchesterPride this wknd! Who's excited? Pick up your @gaystarnews bag & enter our ProudatPride competition! #WIN a stay at @RenManchester

[Olivia Heffernan @LivHeff]

@Lanes_of_London excellent meal last night food was exceptional! Scotch eggs and steak best! Thanks for the surprise!

[Olivia Heffernan @LivHeff]

@HeathrowAirport @British_Airways BA705 me + 30 others have just found our way through restricted access area to passport control!

[Olivia Heffernan @LivHeff]

@British_Airways and when we finally land you make us sit on the Tarmac as there is no bus?!? Minimum 20 mins wait?!

[Olivia Heffernan @LivHeff]

@British_Airways what we really don't understand is how a later flight managed to get here before ours and is leaving now!

[Olivia Heffernan @LivHeff]

@British_Airways delayed on the way home too....what a way to spoil our 1st holiday in 5 years, last time I choose BA!

[Olivia Heffernan @LivHeff]

@British_Airways I can not believe how your staff Robert just spoke to me!

[Olivia Heffernan @LivHeff]

@British_Airways forgotten what customer service is?! BA706 this is not what I paid for! Rude staff not helping the complete lack of info!