Elizabeth Spratt

Previously Head of Research and Insight @CMI_managers. Dancer with @EpikaDance and SE20 resident. Views expressed are my own.

[Elizabeth Spratt @LizSpratt]

@RedLetterDaysUK hi there, gifted a voucher, uploaded, had to select another voucher (mind blown). despite buying at 10.15 tonight, at 10.45 the deal isn’t available. it’s unclear how to redeem even if it was. Unimpressed. How do you fix this? (With no email address for you!)

[Elizabeth Spratt @LizSpratt]

@nationalrailenq Do you know When will the lines reopen? (E.g can you travel to Crystal Palace now)

[Elizabeth Spratt @LizSpratt]

@Debenhams I ordered some clothing from you, have sent back (tracked delivery) - this is back in Sept and no refund? I can’t call you as you don’t seem to have customer service any more beyond insta, Twitter and email, and you haven’t responded to email. Can you advise?

[Elizabeth Spratt @LizSpratt]

@wcornwallpasty hi there I want to report quite a significant health and safety issue at one of your station venues. Ild rather message privately but no option. It involves poss blood transfer on products sold

[Elizabeth Spratt @LizSpratt]

@bookingcom on to your customer service call line now for an hour: acceptable level of customer service?

[Elizabeth Spratt @LizSpratt]

@bookingcom what’s the wait time to speak to a manager? I’ve been on hold about 20 mins would like to make a cuppa if I have to wait much longer!

[Elizabeth Spratt @LizSpratt]

@AmazonUK Are you planning to reissue the link?

[Elizabeth Spratt @LizSpratt]

@AmazonUK hello I’ve had a series of really bizarre conversations with Amazon help tonight. Rather than post the rather strange recording on Twitter I’d there a way to DM you?

[Elizabeth Spratt @LizSpratt]

@AmazonUK I can’t get that link to work. Can you resend a link that works? I’ve spent 1 hour 30 on the phone to Amazon help tonight to organise a simple return. But if a mystery why that is so complex to do

[Elizabeth Spratt @LizSpratt]

I’ve been on hold for over an hour now and you still haven’t confirmed what I should do?

[Elizabeth Spratt @LizSpratt]

@bandq_help hi there I’ve been on hold with your need help for an order line for about 35 mins. What’s the average wait? I’m only having to dial in as you didn’t deliver an order to time and I need to tell you I’m now away for a week. Advice please

[Elizabeth Spratt @LizSpratt]

@bandq_help Thanks Adam I’ll do that 👍 but I’m not hanging up the phone until I get a response!

[Elizabeth Spratt @LizSpratt]

Surely as you didn’t deliver to time there should either be a way I can update the day I want the delivery on - or email in?

[Elizabeth Spratt @LizSpratt]

@TLRailUK to check can you buy super off peak day returns on the day of travel? Looking to buy for 2nd sept and want to know if can walk up and buy?

[Elizabeth Spratt @LizSpratt]

A flag will go to the @CMAgovUK if we don’t get a response here-I don’t think you can withhold a refund when we paid for a service via your platform we didn’t receive

[Elizabeth Spratt @LizSpratt]

@EventbriteGB hi there I was booked on for an event via eventbrite that the provider did not show up for, and has not responded to our emails. The event cost £130. You have declined our request for a refund - please can you tell me how to resolve to avoid further escalation.

[Elizabeth Spratt @LizSpratt]

@Battersea_ Thanks I’ve sent an email

[Elizabeth Spratt @LizSpratt]

@Battersea_ hello can I send you a message about doorstep charity collectors. Ild rather DM you than put in public forum - looking for some clarity on rules here.

[Elizabeth Spratt @LizSpratt]

@TLRailUK Kirsty, I’m still waiting for a sensible answer.

[Elizabeth Spratt @LizSpratt]

@TLRailUK I try to minimise interaction with staff for the reasons on display here. The refund should have been made to my debit card. I should not have to complain three times for this to happen. How many complaints do I have to make to get a sensible response? @RailOmbudsman

[Elizabeth Spratt @LizSpratt]

@TLRailUK So I have to complain about a complaint I had to make because your refund system failed?