London North Eastern Railway

Freedom All The Way.

[London North Eastern Railway @LNER]

@StuartVS3011 Thank you so much for sharing this with us, Stuart. We really appreciate your feedback and will make sure to pass it on to the relevant team for you. Hope you have a wonderful rest of your evening!

[London North Eastern Railway @LNER]

@csimichael @DavidHorne This is at the station and onboard, Michael.

[London North Eastern Railway @LNER]

@DannyPriestley My apologies, Danny. This was due to a change in train type. Did you manage to find an alternative seat?

[London North Eastern Railway @LNER]

@MGoddard2001 @HarleysTravels Hello Reb, this train is at the depot for maintenance its been there since 6th March. sounds like its very poorly. No confirmed date for this service to return right now.

[London North Eastern Railway @LNER]

@Maattthheew We do advise 10 working days, Matthew. If it has passed this time please contact our Customer Service Team on 03457 225 333 between 08:00-22:00 or via Live Chat on our website between 09:00-17:00 and they'll be able to look into it further.

[London North Eastern Railway @LNER]

@Bommy_Toults I am sorry, we do not have an update. Please email [email protected] and they will respond to you directly.

[London North Eastern Railway @LNER]

@borograndad @TLRailUK My apologies, Paul. If you were delayed by an LNER service, you can claim delay repay here https://t.co/tyO2faCOol

[London North Eastern Railway @LNER]

@LynneStrutt My apologies, Lynne. Your booking confirmation is acceptable, please contact our Customer Service Team on 03457 225 333 between 08:00-22:00 or via Live Chat on our website between 09:00-17:00 and they'll be able to look into it further.

[London North Eastern Railway @LNER]

@MGoddard2001 @HarleysTravels I am not sure, Rob. I will ask the question for you, bear with me.

[London North Eastern Railway @LNER]

@_SisterAbigail Hi there. I can't access customer accounts here, but if you have a reference number you can check the progress via the ChatBot on our website: https://t.co/M2aT5p8J7M - just follow the prompts and enter the details when requested.

[London North Eastern Railway @LNER]

@ConfessionsPete Sorry about that, but we don't manage the announcements at Kings Cross.

[London North Eastern Railway @LNER]

@andyrubble666 Cheers Andrew! Thanks for being so understanding, especially during the disruption you've been involved in. Have a good day!

[London North Eastern Railway @LNER]

@ShakS098173 2/2: "Speak to an agent" to get through to our Customer Solutions Team, who will be able to access your account and cancel the request.

[London North Eastern Railway @LNER]

@ShakS098173 1/2: Hi there. If the journey is within the next couple of days, you can use the tickets and they will automatically cancel the refund request once scanned. If it is for a later date, you can use the Chat tab on our website: https://t.co/M2aT5p8J7M & type...

[London North Eastern Railway @LNER]

@csimichael We're sorry to hear this happened. If you would like to provide mor details on the incident so we can investigate, please email: [email protected] and our Customer Solutions Team will look into it.

[London North Eastern Railway @LNER]

This week is Rail Safety Week, and we'd like to share Nicola's story.

Please speak to a member of staff if you ever feel unsafe while travelling. If you want to ask for help discreetly, you can 'Ask for Angela'.

#RailSafetyWeek #RSW26

[London North Eastern Railway @LNER]

@Northern_Travel @DavidHorne Thanks Paul, have a good day!

[London North Eastern Railway @LNER]

@trainsfc100 You need to go to the Passenger Assistance reception desk - by Platform 12 I believe

[London North Eastern Railway @LNER]

@politicocen007 @mattjbjohnson I've shared all the information I have at this point, I'm sorry that I don't have more.

[London North Eastern Railway @LNER]

@politicocen007 @mattjbjohnson Hi there. We have moved the trial to some of our longer journeys, looking into how it handles the whole route. It is still ongoing, with discussions being held behind the scenes.