Arely Reyes

[Arely Reyes @Lolamarquez123]

@FlyFrontier Our flight #1660 was delayed from 9:45am to 3:30pm. The first delay was due to a mechanical problem and now we are being told they can’t find ramp workers! What is going on here?

[Arely Reyes @Lolamarquez123]

@fehaute I ordered this beautiful dress which I received yesterday. Unfortunately it fits me small. When reached out to their customer service I was told “this was a final sale,” and I know for a fact it wasn’t! What a scam!

[Arely Reyes @Lolamarquez123]

@nycdep A broken street water main on Nelson Ave, Bronx 10452 flooded 7 buildings, including mine at 1211 Nelson Ave. I’ve been told this is “private property damage,” but DEP crews were working in the street.I need the DEP incident/work order # and confirmation of responsibility

[Arely Reyes @Lolamarquez123]

@UPS I ordered a Halloween costume for my nephew from @disneystore and paid $21 for expedited shipping. I received a notification that the package was delivered, but to the wrong address. When I called @UPS I was told that @disneystore could only submit a claim! 😡

[Arely Reyes @Lolamarquez123]

@AmericanAir My niece and her 3 nephews were left stranded overnight. You didn’t help rebook her flight and even refused her request for pillows and blankets so they could at least be comfortable. This is unacceptable and shows terrible customer service.

[Arely Reyes @Lolamarquez123]

@AmericanAir my niece and her 3 nephews are stranded in NY after their LGA–IND flight (conf. DKBBWH) was cancelled. She had to rebook JFK for tomorrow on her own. AA refuses hotel support, even with 3 kids who just lost their father. Unacceptable. @USDOT please review.

[Arely Reyes @Lolamarquez123]

@AmericanAir my niece & her 3 nephews (after losing their father) are stranded in NY after a cancelled flight. No rebooking, no hotel. Please help ASAP. Cc: @USDOT

[Arely Reyes @Lolamarquez123]

@AmericanAir Confirmation: DKBBWH

[Arely Reyes @Lolamarquez123]

@AmericanAir this situation is unacceptable. My niece and her 3 nephews, who just lost their father, are stranded in NY with no rebooking or hotel support. Please escalate immediately.
Cc: @USDOT @SecretaryPete – no fam. should be left to fend for themselves after a cancellation

[Arely Reyes @Lolamarquez123]

@AmericanAir @AmericanAir my niece came to NY to visit me from Indianapolis with her 3 nephews after they lost their father. Her flight was cancelled and she wasn’t helped to rebook her flight, offered a hotel and was left to figure things out on her own! What a terrible customer service!

[Arely Reyes @Lolamarquez123]

@NJTRANSIT Any shuttle buses going from Nanuet to Hoboken Terminal?

[Arely Reyes @Lolamarquez123]

@FlyMyrtleBeach We just spent an amazing week at Myrtle Beach, SC—thank you! Unfortunately, my 12-year-old lost his Bose headphones today at @FlyMyrtleBeach while flying home to LaGuardia on @SpiritAirlines. We know it’s a long shot, but hoping someone might turn them in.

[Arely Reyes @Lolamarquez123]

@BlendJet I sent you several emails requesting a refund and no response! I tried calling your customer service number but no one picks up.

[Arely Reyes @Lolamarquez123]

@BlendJet I sent an email requesting a refund 3 days ago and have not received a response! Worse customer service ever!

[Arely Reyes @Lolamarquez123]

@NJTRANSIT_PVL Let passengers get off at New Bridge Landing!!!

[Arely Reyes @Lolamarquez123]

@NJTRANSIT_PVL Can you let passengers exit at New Bridge Landing?

[Arely Reyes @Lolamarquez123]

@ConEdison I can cook but I can’t take cold showers. It’s freezing

[Arely Reyes @Lolamarquez123]

@ConEdison I need hot water!

[Arely Reyes @Lolamarquez123]

@optimum I have no internet and your customer service is terrible. I tried calling you several times and I keep getting you have technical difficulties