Natalie Miller

#EmployerBranding, #InternalComms #EmployeeEngagement, #EVP & #HR strategist. #DigitalWorkplace evangelist. Views mine.

[Natalie Miller @London_Coaching]

@Dyson you said DPD were “lying.” Today DPD arrived with a box too small and advised Dyson must amend the order - you’ve said this isn’t possible.
I booked this on 21 June, it's being pushed to mid-July!
As a disabled customer relying on this fan. Please urgently resolve. 2/2

[Natalie Miller @London_Coaching]

@Dyson I am appalled by the customer service over the past 2 days.
4 calls to Dyson, 2 to DPD, and even speaking directly to the courier — my fan still hasn’t been collected.
DPD confirmed you did not provide my full address/contact details. 1/2

[Natalie Miller @London_Coaching]

.@marksandspencer did you know your site isn’t allowing customers to login? Could you please let us know when this issue is resolved? #CustomerService

[Natalie Miller @London_Coaching]

.@virginmedia such terrible customer service. You promised delivery today, I’ve been waiting, after being on the phone for over 40 minutes your customer service has told me it’s scheduled for tomorrow and there’s nothing they can do. #terrible #CustomerService

[Natalie Miller @London_Coaching]

@nextofficial Hi @nextofficial thanks for responding. Here’s the item number: 572-885.

[Natalie Miller @London_Coaching]

@nextofficial what size are your women’s socks? I’ve checked your size guides and also tried using your chat which unhelpfully referred back to the size guides. #Socks

[Natalie Miller @London_Coaching]

@LloydsPharmacy very disappointed that your team in Sainsbury’s Winchmore Hill hung up several times when I called at 7:30, so I went into store to find they’d closed early. The @sainsburys manager wasn’t aware they’d decided to close early either. #poorcustomerservice

[Natalie Miller @London_Coaching]

@WrapUpLondon Will you be back at Moorgate later in the month? #donate #coatdrive

[Natalie Miller @London_Coaching]

@LinkedIn 👋🏽

[Natalie Miller @London_Coaching]

@dhlexpressuk I have a query regarding the Worldwide Air Paperwork that has to be included with a parcel being collected today - can someone help?

[Natalie Miller @London_Coaching]

.@yakkadee @CBeebiesHQ why are seasons 1-3 no longer available on iPlayer? My toddler loves the show but she’s watched season 4 repeatedly and could do with more episodes!

[Natalie Miller @London_Coaching]

It’s not ok to speak to #women like this. It happens every day and needs to be called out. https://t.co/neBZ0tC7j6 #Mansplaining

[Natalie Miller @London_Coaching]

@sainsburys .@sainsburys his behaviour is damaging for your #brand. Also, it could be reflective in how he’s interacting with #female staff - especially worrying as he’s a manager. Please talk to your staff about #genderbias and #communicating with respect. 2/2

[Natalie Miller @London_Coaching]

.@sainsburys disappointed with your #awfulcustomerservice. You delivered the majority of my order with short expiry dates. Spoken to 4/5 people (over 45 mins) who kept passing me on. The store manager was very #rude. He kept interrupting and telling me to let him finish speaking!

[Natalie Miller @London_Coaching]

@sainsburys .@sainsburys #thankyou for resolving the delivery issue. But, I’d urge you to speak to the store manager who was patronisingly #mansplaining, telling me off and interrupting me - I doubt I’m the only #female customer who’s had a negative experience from dealing with him. 1/2

[Natalie Miller @London_Coaching]

@spangoline I’m #Shielding too. Really disappointed with their #CustomerService especially being rudely #mansplained to that it was my fault for not checking all of the dates when the order was delivered.

[Selina P 💙 @spangoline]

I wrote to #Sainsburys CEO Simon Roberts highlighting systemic failures inc:

❌ Canx deliveries
📵Poor/no #customerservice replies
💻Web/app issues
Overdue refunds
Mouldy/short dated food esp. to #vulnerable #shielding

Read it here: https://t.co/BZqoIiVvIO

And their response👇

[Natalie Miller @London_Coaching]

The pandemic isn’t a reason to start your EVP from scratch. It’s time to reflect on your values and support your staff, while refining and tweaking what you’re offering. https://t.co/UGPXIjp4L5 #employerbranding #evp #employeevalueproposition #values #EmployeeExperience #COVID19

[Adam Grant @AdamMGrant]

The hallmark of curiosity is a thirst for knowledge that has no obvious utility.

Being a lifelong learner is taking joy in exploration regardless of whether the discovery has immediate relevance.

The goal is to understand for the sake of understanding.