@quantumfiber 4 straight days of working with support, I was asked to change my email so they can gain access to my equipment to update the firmware and now we’re here, and they still won’t refund me or let me remove my payment option on their site!
After less than a year with @quantumfiber I’m sad that I’m left with no choice but to go back to @Xfinity
Such a shame that such a cool technology is being poorly managed…I was so excited when fiber came in, feel super let down by the reliability and service!
@quantumfiber@quantumfiber had been the least reliable and worst service I had from a ISP, worse than dial up these days! The leadership should be ashamed!
@quantumfiber You’d be ded ☠️ if you count on @quantumfiber, can’t believe it actually made me sign up for @Xfinity again…talk about failing as a company who can’t even keep customers with a superior tech, just sad for everyone involved
@ASSMIKEYBOY@quantumfiber Gonna have to call the bank at this point. They make you call in to cancel and they make you wait for hours and when you think you’re finally getting close, they’ll put you on hold again and then hung up on you. @quantumfiber is doing everything it can to avoid the issue.
@fr3akaz0id13@quantumfiber Waiting on the phone for the 3rd time trying to cancel and go back to @Xfinity but they kept hanging up on me when I tell them I want to cancel and refund me since they just charged me for a fresh month this morning
@mattrgrs1271311 @quantumfiber I’ve having issues with my equipment for over a week now and their tech won’t come out until the 21st! they won’t let you cancel if you call them to cancel by asking to wait hours on the phone and then hang up on you when you ask them to cancel. Scam!
@quantumfiber is it your policy to not call a customer back after a disconnect? And say that you’ll help immediately, just DM and never reply? Now the wait time on the phone is over 1 hour 30 mins and there’s no option to get a call back. Incredible…
@quantumfiber you guys going out of business or something? Been on hold for for 30+ mins and no answer at all. My brand new equipment is constantly disconnecting and connecting.
@quantumfiber Also, the earliest a tech can come out is in 10 days! And what’s more insulting is that I’ve just been charged for a full month and have no internet connection from the equipment! What a joke! 10 days for a tech to come out while you have no internet 🤯
@quantumfiber I’ve called three times just last night, every time I got off the phone my service became worse and now I have no internet at all, the service representatives were not kind or patient with me and saying that 20mbs is good enough while I’m paying for 500mbs. I’m about to cancel