Karen t

[Karen t @Looby_T]

@EastMidRailway ghosting me? Seasonally relevant customer service campaign?

[Karen t @Looby_T]

Hi Miles @EastMidRailway - why am I stood with 3 others in a vestibule after paying £80 for a ticket, on such an off peak train? (The LATE (shock!) running 20:09 from DBY to STP). Why not run 10 car sets, as every train I get is overcrowded?

[Karen t @Looby_T]

@BootsUK called twice last week regarding an order handed over by Royal Mail in a plastic bag as a whole bottle of shower gel had spilt. Have just had an email saying the refund request has been rejected. Please can you explain how this request has failed your internal checks?

[Karen t @Looby_T]

#ClosingCeremony
Anyone watching the new series of The Masked Singer on BBC1?

[Karen t @Looby_T]

@jimrobottom She’s not at Glastonbury…. And that sold out months ago ducky. Presuming you’re after Sam Smith tickets?

[Karen t @Looby_T]

@drmartens I don’t understand how you can offer no solution to fixing these shoes when your ethos has sustainability/durability clauses, and about protecting the quality of the brand. Seems like greenwashing to me.

[Karen t @Looby_T]

@drmartens pls can you tell me how this is wear and tear? I have had 2 pairs of these boots previously with no issues. The insoles have both come out after max 20 wears of my Church boots.
Quality has gone so far downhill.

[Karen t @Looby_T]

@AirtimeRewards Any chance that you can reply to my emails please? Or prioritise my messages, as my account is still in negative balance which has been going on since 11/11. Thanks.

[Karen t @Looby_T]

@AirtimeRewards hi. Please can you respond to my emails that I have sent and you have ignored? I’m now on a negative balance after a refund has been issued. Make it make sense.

[Karen t @Looby_T]

@AirtimeRewards Hi. I originally emailed on 28th November. 13 working days ago now.

[Karen t @Looby_T]

@British_Airways Hi @British_Airways I have already made a claim for statutory compensation. No reply. No food on the outbound leg despite being in world traveller plus. Terrible experience at LGW. I want to be able to discuss the situation in real time with a human ahead of 18/09 return flight

[Karen t @Looby_T]

@British_Airways I had a very disappointing flight from LGW-JFK on 08/09. Only two shortbreads offered for food on an 8 hr flight after a 5 hr delay. I’m also a #vegan so this didn’t go down very well. Tried calling and chatbot but can’t get through. Please can you contact me?

[Karen t @Looby_T]

@JohnLewisRetail Hi, as I explained in my message we originally submitted a request on 02.07 which JL are saying they have no record of. The set was only completely delivered on 19.06 due to faulty stock being delivered. This is within the 35 days (not 28) the website states you can claim within

[Karen t @Looby_T]

@JohnLewisRetail shocked by the service received. Ordered furniture which was delivered on 14/06 due to faulty stock originally being delivered. Stock then marked down and advertised as such on emails on 02/07. Price drop guarantee ignored not honoured. Won’t be shopping again.

[Karen t @Looby_T]

@JohnLewisRetail Hi Sophie. Thanks for you reply. Have DM’d you.

[Karen t @Looby_T]

@cornedbeeflegs @JohnLewisRetail Maybe if I try and skate down the road on my “Salsa 2-Seater Garden Sofa, Two Tone Yellow” I’ll be able to justify being ripped off a bit more.

[Karen t @Looby_T]

Happy Mother’s Day! Thanks @wellgosh , more like well gash, been sold two right shoes. Been offered a men’s size 12 pair in replacement by the Nottingham team. Can I have a sensible resolution please?

[Karen t @Looby_T]

@Pret please can you take my payment again for the coffee subscription? Payment was declined yesterday, subscription is not active, and I need a PSL ASAP x

[Karen t @Looby_T]

@O2 Thanks for sorting @O2 - just purchased.

[Karen t @Looby_T]

@O2 having trouble checking out the o2 priority tickets for all points east. ☹️

[Cameron Quigley @cameronquigley_]

@O2 I tried to purchase tickets to All Points East last night with the O2 priority offer but the AXS site was down for 5+ hours prior to the offer expiring. Please could you advise how this offer can be redeemed or if it will be extended due to the fault of ticketing site AXS?