Lora L. Allen

#CX Strategist, Transforming Government via Experience Strategy, UX Design, Data Analytics, Collaborative Networks. Prior @GSA @DHSgov

[Kitty Wooley ~ also on Bluesky @kwooleyy]

“There was just one rule, a quirk that seemed crazy but was vital to the company’s success: No one could keep a record of the factory experiments that were tried and failed.” ⁦@LoraAllen⁩ ⁦@DanielHulter⁩ re: Henry Ford https://t.co/bVaRn2u0M7

[Nina Bianchi @NinaFuture]

After a big #HIMSS2021 experience, dreams of health x data x equity in patient experiences, I'm excited to connect dots to executive orders for a more just + inclusive future for all! Co-designing the future of health! 🔽🔽🔽 #data #equity #px #Leadership https://t.co/z7eoVYhB7d

[Nina Bianchi @NinaFuture]

My career is dedicated to lifting people up & helping orgs transform. Honored to be interviewed @Forbes!

Cheers to 🦄 co-workers, feel lucky to know brilliant folks who master "art of possibility" @ intersection of ppl × tech #futureofwork #innovation https://t.co/MZZC9rlAss

[Lora L. Allen @LoraAllen]

Complacency or Innovation: You Decide https://t.co/dWX7sa1pem via @annettefranz

[Josh Bersin @Josh_Bersin]

Secrets To Employee Experience: The Definitive Guide Launches Today https://t.co/mCzpC5sP48

[Lora L. Allen @LoraAllen]

No matter what business line in government or industry, you will be inspired by stories of innovation to improve experience outcomes. Sign up for @Medallia upcoming Experience 21. Join the sessions you want that week. #CX #EX #innovation #govpossible #DigitalTransformation

[Medallia @Medallia]

The rules of the experience industry have changed. Experience 21 is where the new rulebook gets written. Be there (virtually) May 18-20, 2021. Registration is now open. https://t.co/DA2PLCUfSA

[DGI Events @DGIevents]

T-minus 30 minutes until the start of the 21st annual #CX Conference with @DGIevents. Don't miss this essential look at how the #customerexperience is improving in #government.
👉: https://t.co/wyZNfTnl2h

[Medallia @Medallia]

Happy Public Service Recognition Week to all of the industry’s heroes!

We celebrate by spotlighting a few standout ways public service agencies have supported the public during the pandemic and beyond. https://t.co/4x7XHJNfsM

[Lora L. Allen @LoraAllen]

Thank you!! Finalists for Government ‘Oscars’ Highlight Outstanding Federal Employees https://t.co/Mi1KeQlOxX @Nextgov #PSRW #CX #EX #government #innovation

[Lora L. Allen @LoraAllen]

In May, two virtual #CX conferences you don't want to miss that are free and invaluable. This is one of them! Register now: https://t.co/UlLQd1j5Ef

[Lora L. Allen @LoraAllen]

@kwooleyy @sporing @AlexDTremble @atd @atdgov @publicservice @KelmanSteve Couldn't agree more! Thank you sharing @kwooleyy @KelmanSteve.

[Stephanie Thum, PhD, CCXP @stephaniethum]

🧐 You may need to do more than just shorten a #survey to get better response rates from #customers.

Do the answer options make sense in the context of the question?

Confusing surveys are a reason for customers to abandon.

Don’t skimp on survey design. Hire a pro to help.👇

[Meghan M. Biro ⚡️ @MeghanMBiro]

Keys to #collaboration that works? Teach people to...

- Listen (not just talk)
- Practice empathy
- Get comfortable with feedback
- Lead AND follow
- Speak clearly

https://t.co/qxQeUWy4EJ
via @HarvardBiz HT @baski_LA
#socialbiz #skills #teams #worktrends

[Stephanie Thum, PhD, CCXP @stephaniethum]

👉@mishbatt + I are co-hosting "Bring, Brag, or Bounce," a @CXPA_Assoc virtual meetup for our DC-area #CXPA friends, on March 17. Bring your lunch. Brag about a recent success or bounce an idea off the group. Registration is open. #CX https://t.co/yoyOnr7hsN

[Carmen A. Medina [email protected] @milouness]

Particularly for the junior--the under 60s! https://t.co/3qxmjsIs31

[ARCHIVED - NASA's Perseverance Mars Rover @NASAPersevere]

I’m on the move! Just took my first test drive on Mars, covering about 16 feet (5 meters). You’re looking at the very beginning of my wheel tracks. Many more to make.

[Lora L. Allen @LoraAllen]

@JeremyJWB @marydavie @GSA_ITC @GSA_IT is lucky to have you!

[Veterans Benefits @VAVetBenefits]

March is #WomensHistoryMonth! Women are the military's fastest-growing demographic, with their use of VA services tripling since 2000. Every woman Veteran has paved the way forward for those who follow. We thank you for your service and sacrifice both on and off the battlefield.

[Lee Becker @LeeBecker42]

Fantastic blog highlighting the art of the possible in pharma.

#customerexperience #patientexperience #providerexperience https://t.co/1zcXRN1ZTT

[Lee Becker @LeeBecker42]

Medallia CEO, Leslie Stretch, shares how @Medallia is the system of record for making all enterprise systems customer and employee aware.

#customerexperience #leadership https://t.co/ZOzHm5qwc2