Louisa McCarthy

London born & doting dog owner

[Louisa McCarthy @Louisamcc]

A bit of a mind blow #timeflies

[James Blunt @JamesBlunt]

Join me in supporting @SU2CUK - donate online at https://t.co/9RT5SZWHvY

[Louisa McCarthy @Louisamcc]

@susiemesure Oh poor thing. Sorry to hear this

[Louisa McCarthy @Louisamcc]

@VirginMoney yet another farcical call where I'm on the phone pressing options for 9 min from overseas only to be told your offices aren't open. You are chasing me for a payment on a card with no balance that I closed in Feb and I can NEVER EVER speak to anyone who can assist me

[Louisa McCarthy @Louisamcc]

@VirginMoney I gave up holding because I can't take any more.....your service is diabolical

[Louisa McCarthy @Louisamcc]

@VirginMoney I've been on hold for over an hour....all I want to do is cancel my card.

[Louisa McCarthy @Louisamcc]

@VirginMoney What should I do.....1 hour 45 min

[Louisa McCarthy @Louisamcc]

@VirginMoney Please can you assist me

[Louisa McCarthy @Louisamcc]

@VirginMoney No I removed the app months ago when I cancelled my card... only my card wasn't cancelled and I'm being charged an annual fee. I now have a missed payment on my account...an account I closed in Feb. I have been on hold for 1.5hrs. What do you suggest I do?

[Louisa McCarthy @Louisamcc]

@VirginMoney Please can someone come back to me. 1 hr 22min

[Louisa McCarthy @Louisamcc]

@Model33662048 @darchaeg @VirginMoney Meanwhile I'm getting bad credit rating due to their mistake

[Louisa McCarthy @Louisamcc]

1 hour 20 min @VirginMoney

[Carla @SarahDaviess44]

@VirginMoney I've been trying to speak to a person to reset my security details for days and days. Constantly in a never ending Q. Can someone call me directly? DM details pls x

[[email protected] @BodilyNicky]

Trying to speak to someone @VirginMoney is like getting blood out of a stone. Day 3 and still on hold….#Deathbyholdmusic

[[email protected] @BodilyNicky]

@VirginMoney Just not good enough service I’m afraid. I’ve been on hold for over ten hours across three days. I would like to speak to someone in the next 20 mins.

[Louisa McCarthy @Louisamcc]

@Becky__Smith @VirginMoney Same here!

[Louisa McCarthy @Louisamcc]

@VirginMoney Literally can't take it any more

[Louisa McCarthy @Louisamcc]

@VirginMoney help!

[Louisa McCarthy @Louisamcc]

@VirginMoney been put on hold as I await someone from 'special team' to assist me....can't help but think your call center worker has just palmed me off. Customer service seemingly nonexistent

[Louisa McCarthy @Louisamcc]

@VirginMoney please can I speak to someone about my locked account. I am being told I've failed security which means I can't speak to ANYONE. I've sent id docs in twice....and I'm not getting anywhere. Feels like a case of computer says no!