Lucia Burley

[Lucia Burley @LuciaBurley]

@buyagift I know that, I have now been waiting for 45 minutes!!

[Lucia Burley @LuciaBurley]

@buyagift awful website and booking process, now been waiting half an hour on live chat for a response, I hope no one ever buys me one of your vouchers again…

[Lucia Burley @LuciaBurley]

Really bad customer service @buyagift

[Lucia Burley @LuciaBurley]

@buyagift awful website and booking process, now been waiting half an hour on live chat for a response, I hope no one ever buys me one of your vouchers again…

[Lucia Burley @LuciaBurley]

@O2 is anyone going to respond to my DM from this morning? Which is chasing a response I was promised within 30 days, but that was 43 days ago… 🙄

[Lucia Burley @LuciaBurley]

@sweatybetty please can I have a response to ticket no 00116534 sent a week ago. You keep sending me emails asking for feedback but don’t seem very interested in the feedback I’ve given! #poorcustomerservice

[Lucia Burley @LuciaBurley]

@British_Airways Sent all the details in a DM yesterday but had no response at all, please could someone tell me what is going on? Why can’t this be actioned online??

[Lucia Burley @LuciaBurley]

@British_Airways you’ve cancelled our flight, can’t claim refund online, told us to call you but you can’t take calls at the moment, can anyone help???

[Lucia Burley @LuciaBurley]

@Wimbledon Please, please, please allow ticket holders to keep tickets for next year

[Lucia Burley @LuciaBurley]

That’s what I’m thinking...

[Lord Carter @LordACarter]

@LuciaBurley @bt_uk I would go anywhere else 👍

[Lucia Burley @LuciaBurley]

@LordACarter @bt_uk We just want to get broadband from @bt_uk , we want to give them money, you would think that they want that but apparently not 🤷🏻‍♀️

[Lucia Burley @LuciaBurley]

@bt_uk we are trying to order broadband from you but it seems to be a struggle. It is being looked after by case management in Belfast, we were assured of a phone call to update us on Thursday but have still not received one. Do you think someone could call us please?

[Lucia Burley @LuciaBurley]

@bt_uk is anyone there @bt_uk ???

[Lucia Burley @LuciaBurley]

@bt_uk we are trying to order broadband from you but it seems to be a struggle. It is being looked after by case management in Belfast, we were assured of a phone call to update us on Thursday but have still not received one. Do you think someone could call us please?

[Lucia Burley @LuciaBurley]

@BritishGasHelp appalling customer service from @britishgas cancelling appt with 24hrs notice, rescheduling for 8wks time, your team couldn’t have cared less, will never use you again

[Lucia Burley @LuciaBurley]

@MDM_EN Terrible customer service so far! This is my first order from you (if my item ever actually turns up) but won't be using you again! It seems @TNTUKOfficial have delivered my order to someone else but you have no interest in sorting out the problem!

[Lucia Burley @LuciaBurley]

https://t.co/ieXLzIHinp

[Lucia Burley @LuciaBurley]

https://t.co/iSJ9QKK1yB

[Lucia Burley @LuciaBurley]

@Ryanair Thanks for sorting the problem

[Lucia Burley @LuciaBurley]

@Ryanair I can send a screen shot but there is no error message, the page just freezes, I can't click on anything.

[Lucia Burley @LuciaBurley]

@Ryanair I have tried that. I add the bag to the booking and click confirm, the page freezes, nothing happens and I can't click on anything

[Lucia Burley @LuciaBurley]

@Ryanair want to add bag to booking, website freezes every time I try, live chat and phones not working, AWFUL #RYANAIR CUSTOMER SERVICE!