LTK

I ❤ • Deep House • Tech • Tattoos • Piercings • Rave & Misbehave • Ibiza

[LTK @LucieKinsella]

@LeShuttle just spoken to staff and seen update. Thank you.Caused mass panic for a few minutes though! Your staff at reception are very good

[LTK @LucieKinsella]

@LeShuttle correction 6.45am*

[LTK @LucieKinsella]

@LeShuttle why is G (9.50pm) now showing on the board for 4.30 am?!

[LTK @LucieKinsella]

@LeShuttle excellent. Our actual booked time was 21.50. We have G tag. We got here at 4.21pm. Would you have an idea of a departure time?

[LTK @LucieKinsella]

@LeShuttle we were told this morning we could come early. resulting in a possible 10 hour delay for us. Will you reimburse a dover ferry?

[LTK @LucieKinsella]

@virginmedia ..would most likely be dropped as the about of backwards and forwards I've had

[LTK @LucieKinsella]

@virginmedia yes. As I rang up and asked why after saying leave my account had I recieved a letter. I was told to write as the EDF would

[LTK @LucieKinsella]

@virginmedia this should never of happened. My credit has been affected and now I'm still expected to pay??

[LTK @LucieKinsella]

@virginmedia no as I'm not at the original address. I would of carried on paying monthly but got to re connection was not possible

[LTK @LucieKinsella]

@virginmedia already has full Virgini media services

[LTK @LucieKinsella]

@virginmedia been through this too. You don't provide the service we want to transfer in my area. My mum (where I was originally moving to)

[LTK @LucieKinsella]

@virginmedia yes I have moved. This was discussed on the first initial call. My new address is also in the letter I wrote

[LTK @LucieKinsella]

@virginmedia week later I received a letter saying my account had been closed & charge was on my account. Equipment box sent to wrong add

[LTK @LucieKinsella]

@virginmedia put on hold again. Told I couldn't speak to one. At this point I said leave it and I will ring back and speak to someone else

[LTK @LucieKinsella]

@virginmedia I was told about the termination fee. Asked to speak to a manager. Got put on hold. Told they were busy.then there wasn't one

[LTK @LucieKinsella]

@virginmedia the account was closed as my initial call was to leave Virgin as due to circumstances I needed to move home.

[LTK @LucieKinsella]

@virginmedia no just customer service. I rang back to complain after knowledge my acc wad closed. Was told to put in writing.

[LTK @LucieKinsella]

@virginmedia not sorted. Had debt letters. Customer service representative didn't listen. I said no to closing my acc & I would call back

[LTK @LucieKinsella]

@virginmedia my account was closed with out my consent and I was charged £240. The complaints address on your website. Not good enough

[LTK @LucieKinsella]

@virginmedia please explain why it's nearly a year, two complaint letters later & I've had no response from yourselves?#worstcustomerservice