Lucy Moreton

[Surrey Heartlands AHPs @SurreyAhps]

Attending the #HEEStar session for Community Nursing today. Great conversation & learning happening. @Michael_Pantlin @LucyM_RN @CSHSurrey @nursingsurrey @NHS_HealthEdEng @darzidave @_KimEverett @KBax_STAR @1stchatter and anyone I’ve missed 😃

[NHS England Workforce, Training and Education @NHSE_WTE]

📣 NETS 2020 is live! So, let’s talk... 💬

All healthcare trainees & students can provide feedback on their clinical placements here 👉🏽 https://t.co/Vn78lPQXOo

It only takes 10 minutes to complete! ⏲️

For more info visit our page👉🏽 https://t.co/o6pbpXrVqr

#HEENETS

[Lucy Moreton @LucyM_RN]

@ruthgermaine6 @EK_TrainingHub @IPDKim And well done! 😁

[Lucy Moreton @LucyM_RN]

@ruthgermaine6 @EK_TrainingHub @IPDKim We need to catch up re the place based work! :-)

[Lucy Moreton @LucyM_RN]

@WhitegtGeorgina @Allergysupergrl @Iberia_en We found @Iberia_en to be very deceitful, they told us many times we had been refunded and check to with my bank, then all of a sudden, after I messaged them daily for a week the money suddenly appeared. Not an honest way to do business. Don’t stop until you get your money back!

[Lucy Moreton @LucyM_RN]

@AdvCare_goodS @HardingDebs A great update, thanks to both of you!

[Lucy Moreton @LucyM_RN]

@WhitegtGeorgina @Iberia_en @UK_CAA @Iberia_en we booked our flights at the same time as Georgina, I have now received my refund after a long hard battle with you... please make it easier and just process her refund without the same battle! @WhichTravel

[Lucy Moreton @LucyM_RN]

@ExpediaUK @pauldsaustin If only you could assist me with the flight I booked through you with @Iberia_en

[Lucy Moreton @LucyM_RN]

@WhitegtGeorgina @WhichTravel @WhichMoney @Iberia_en again! Same story as ours, no money yet claiming the refund has been sent...

[Lucy Moreton @LucyM_RN]

@WhichTravel @Iberia_en how much longer is it going to be? You have told me you have already refunded, yet I have received nothing, you state the wrong account number when confirming where you’ve sent the money, and you keep refusing to investigate further...

[Lucy Moreton @LucyM_RN]

@Iberia_en per @UK_CAA - under EC261 it states you have a duty of care to me as I was unable to fly out of the UK - I am entitled to a full refund and request you send it to me as a matter of urgency.

[Lucy Moreton @LucyM_RN]

@Iberia_en I'd really appreciate it if someone from management could chase my missing refund today and redirect it to my credit card... thank you!

[Lucy Moreton @LucyM_RN]

@ExpediaUK Sadly, when your updates are just to repeatedly tell me you can't help, it doesn't really mean very much... I just want the money back that I paid to you.

[Lucy Moreton @LucyM_RN]

@Iberia_en I need someone from management to look into my flight refunds today please.Your helpline and claims complaint forms have been unhelpful. This now needs to be escalated. Please don't just send me the refund receipts again, I just need the refund, thanks...

[Lucy Moreton @LucyM_RN]

@Iberia_en please can I request that someone in management follows up my flight refunds today? Your helpline and claims complaint forms have proved unsuccessful. This now needs to be escalated. ps I don't need you to send me the refund receipts again, I just need the refund, thx

[Lucy Moreton @LucyM_RN]

@ExpediaUK Another DM telling me you can't help, I booked with you, hence strongly believe you must have some responsibility in this situation.

[Lucy Moreton @LucyM_RN]

@Tipler1983 @VillaPlusNews Well even if they survive this, the negative publicity as a result of their handling of the situation will surely stop people booking with them in the future!? 🤦‍♀️

[Lucy Moreton @LucyM_RN]

@Iberia_en Another standard email received from you this morning, presumably the outcome of my complaint form, my issue still hasn't been addressed. Please can this be escalated so I can speak to someone with senior authority? Come on @Iberia_en you can do better than this!

[Lucy Moreton @LucyM_RN]

@Iberia_en please contact me as a matter of urgency regarding the flight refunds you claim to have issued to me that I have not received, this has been going on for nearly two months and is not acceptable!

[Lucy Moreton @LucyM_RN]

@Tipler1983 @VillaPlusNews Interesting to hear, they seem to be making up the rules as they go along. I'm so disappointed that a company could treat people in this manner 😔. I'm waiting for them to see the error in their ways and refund, surely at some point they'll see it's the right thing to do!

[Lucy Moreton @LucyM_RN]

@clements2016 @pmkydd @VillaPlusNews Terrible treatment of their customers! We just want a conversation and our money back! 😕