Lufthansa Never Again

Lufthansa, the Grinch of Xmas 2022. Victims of Lufthansa WhatsApp community:

[Lufthansa Never Again @LufthansaNever]

This

[Rebecca Liggero Fontana @RebeccaLiggero]

No help from @lufthansa at check in area, said my bag is in a warehouse which it is not, I can see from apple tag. Was sent downstairs by a manager to this phone on arrivals floor…a line of course. She said can take 1 hr for someone to answer @DailyMailUK @CNN @SkyNews

[Pitchforkpromos @pitchforkpromos]

@lufthansa customer service rep I. Spain rude as hell and then stopped speaking English to us and hung up

[Pitchforkpromos @pitchforkpromos]

@lufthansa has lost my luggage. Still don't have since December 30. Getting pass the buck. Finally got a tracking number flying back in. Call center says it's located but doesn't no where. Come in do better

[Paul Teal @PaulTea56385172]

@lufthansa after 5 months of atrocious customer service following a cancelled flight, i'm still waiting for you to resolve the compensation claim as per your terms and conditions. Don't listen to their hype. Awful company

[Paul Teal @PaulTea56385172]

@BBUKtraining @lufthansa Good luck with that. I'm still waiting for resolution to a cancelled flight in July 2022. Horrendous company

[Better Bodies UK @BBUKtraining]

@lufthansa I have tried and failed several times dealing with your terrible customer service for a cancelled and rebooked flight on the 23rd December. I paid for business and didn’t get it and you refuse a refund, customer service is terrible. How do I escalate this?

[Pola @MissPolaH]

Hey .@lufthansa I sent you a complaint a while ago about pilot's confusion and breaking safety protocols on my Nov 22nd. flight from JFK to Munich and I haven't heard anything from you. Not even a confirmation that you've registered the complaint. So what's going on?

[Omkar Vichare @OmkarVi39395893]

@lufthansa Noone responds there. So the customers are helpless??

[Rebecca Liggero Fontana @RebeccaLiggero]

No love at @HeathrowAirport, @lufthansa CS is full of it!! Made it inside baggage claim, #GlobalBaggageSolutions said my bag is below in storage, public not permitted, will not have one of their guys help me find 1x bag when there are 1000s @SkyNews @CNN @DailyMailUK

[Rebecca Liggero Fontana @RebeccaLiggero]

I have no options to get my property back which is in an exact location that I know. 3 weeks now. Hitting all media now & seeking legal advice @guardian @Independent @BBCr4today @EdPownall @lufthansa

[Hmenon @Pariyadatha_h]

@lufthansa @Asaviba Curtomer relations is a mess so we had to use twitter to make our voices heard.. I wouldn’t be here if there were proper communications from Lufthansa!! Take the pledge #neverlufthansa

[Alexandra Plesner @alexplesner]

Thank you @Apple #airtag !! Saved my suitcase that was lost for some time now 🙏 also thanks for the kind @Lufthansa_DE service people on the ground at #munichairport ending up treasure hunting with me ✨

[Hmenon @Pariyadatha_h]

@lufthansa @JacobTarun How is the social media team escalating the claims? At least you folks are responding! Seems like customer relations, real claims team is still on vacation! Maybe @lufthansa should pay you folks more instead of the claims team.

[Hmenon @Pariyadatha_h]

@lufthansa @sam_jena So is this where we ask about our claims? I see responses to folks who had trouble with their claims. I have an FBID that I am waiting on a response for the past two weeks. My flight was canceled on 12/14 and Lufthansa lost my bags. Still waiting on status for the claim request!

[Samarendu Jena @sam_jena]

@lufthansa @Lufthansa_India Worst service I ever had.Regretting that I choose you for my travel. You don’t have guts to accept the complain as well. My booking code : J6QNOJ

[Roko Miocic @RokoMiocic]

Tweeting @lufthansa every day until they deliver my bag. Currently at Day 11.

[Lady BlahBlah is Back! @DesireeAHung]

.@Lufthansa_USA low-balling reimbursement for expenses incurred due to you and your contractor's malfeasance in performing service (cancelled flight) is NOT customer service! Shame in you for offering $200 when I'm out 10x that because of your failure! .@USDOT

[Janelle Bonaventure @Bonnave1Jeanele]

@lufthansa @lufthansa does not give a shit about it passengers. @lufthansa is skirting legal obligations to customers and demonstrating truly unethical business practices. Stop tweeting and start demonstrating a concern to fulfil legal obligations to customers.

[Janelle Bonaventure @Bonnave1Jeanele]

@lufthansa @AbhayRoarkSingh Don’t bother sending in your complaint unless you feel like getting a work around for the next year. @lufthansa has zero concern for its customers outside of taking their money