Lu

[Lu @Lulu_Rising]

@SFMagicMountain Excited to finally redeem 20,000 pts. for 50% off. Employees helped me redeem & said ready to go. Coupon does not work! Sup. Wendy gave us terrible reasons one after another. Finally said would work in 24-48 hours. What!?! We are going back home tonight. Help.

[Lu @Lulu_Rising]

@SFMagicMountain Excited to finally redeem 20,000 pts. for 50% off. Employees helped me redeem & said ready to go. Coupon does not work! Sup. Wendy gave us terrible reasons one after another. Finally said would work in 24-48 hours. What!?! We are going back home tonight.

[Lu @Lulu_Rising]

@YogaDemocracy @JBDC because obviously emails aren't working..

[Lu @Lulu_Rising]

@YogaDemocracy @JBDC Although my gut feeling is that no one will ultimately fix my issue, I feel better letting the public know my negative experience with YD. You have my number, feel free to call me.

[Lu @Lulu_Rising]

@YogaDemocracy @JBDC The only responses I received were the automatic "Request Received" emails. Other than someone emailing me a few moments ago, this is the first time YD is acknowledging my issue. A name attached to the email would be appreciated.

[Lu @Lulu_Rising]

@YogaDemocracy @JBDC Also, most companies provide a customer service phone number to speak with live people. Do not hide behind emails.

[Lu @Lulu_Rising]

@YogaDemocracy @JBDC I don't care if 10 years have passed. It angers me that YD would take advantage of a customer. Watching all these ads abt woman empowerment and helping the earth, but customers are treated this way? I wonder who else has experienced this?

[Lu @Lulu_Rising]

Since @YogaDemocracy doesnt respond 2 my emails through cs@yogademocracy OR [email protected], resorting 2 Twitter. I was sent wrong size. YD sent me a return label. I returned promptly and YD seized all communication. YD kept my return- No Refund or Replacement!

[Lu @Lulu_Rising]

@JBDC @YogaDemocracy YD kept my return and NEVER sent replacement OR refund. It is absolutely unbelievable that this company who claims to "harmonious" would treat a customer this way. I want an ANSWER!