Lyca Mobile UK

We give you the freedom to share the moments that matter. Because connections shared are at the heart of everything we do.

[Lyca Mobile UK @LycamobileUK]

@a460500019 @WestHam Hi Ziyang,
We're sorry to hear about your experience. As you've already reached out to us via DM and shared the requested details, our team will look into the issue and get back to you as soon as possible.
We appreciate your patience.

[Lyca Mobile UK @LycamobileUK]

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[Lyca Mobile UK @LycamobileUK]

@aru_basu Hi AB,
We're sorry to hear about your experience. Please send us a DM with your reference number and a brief summary of the issue, and we'll be happy to look into this further for you.

[Lyca Mobile UK @LycamobileUK]

@diegoaclo Hi Diego,

We're sorry to hear about your experience. We'd like to investigate this for you.

Please send us a DM with your Lyca Mobile number and 19-digit SIM card number (ICCID). We'll do our best to help.

[Lyca Mobile UK @LycamobileUK]

@ToujoursForte above steps, please let us know, and we'll be happy to assist you further.
(5/5)

[Lyca Mobile UK @LycamobileUK]

@ToujoursForte receive a QR code.
-Scan the QR code using your new device to install the eSIM.
-The eSIM swap will be processed immediately.

Once activated, you can verify your mobile number by dialling *132# from your new eSIM.

If you still face any issues after completing the (4/5)

[Lyca Mobile UK @LycamobileUK]

@02_04_84 @Sumit1435113 Hi النبراس !

Thanks for reaching out. We've received your message. Our team will review your case and get back to you soon.

Please keep an eye on your inbox.

Thank you for your patience.

[Lyca Mobile UK @LycamobileUK]

@Sumit1435113 assist you further. (2/2)

[Lyca Mobile UK @LycamobileUK]

@Sumit1435113 Hi @Sumit1435113,

Sorry to hear that you are facing issues with your number porting and have been without connectivity for the last 24 hours.

Kindly connect with us via DM: https://t.co/YovrGOhB6U and share the required details.
so, we can check the porting status and (1/2)

[Lyca Mobile UK @LycamobileUK]

@Stevot1979 @KevConnor3 @virginmedia @skytv Hi @Stevot1979,

We take concerns regarding fraudulent accounts and customer details very seriously.
Kindly connect with us via DM: https://t.co/YovrGOhB6U and share the required details.

so, we can look into this and assist you further.

[Lyca Mobile UK @LycamobileUK]

@Stevot1979 @simonrep3rvq @KevConnor3 @virginmedia @skytv Hi @simonrep3rvq,

We take concerns regarding fraudulent accounts and customer details very seriously.
Kindly connect with us via DM: https://t.co/YovrGOhB6U and share the required details.

so, we can look into this and assist you further.

[Lyca Mobile UK @LycamobileUK]

@MarkC1903 eSIM.
-The eSIM swap will be processed immediately.

Once activated, you can verify your mobile number by dialling *132# from your new eSIM.

If you still face any issues after completing the above steps, please let us know, and we'll be happy to assist you further. (4/4)

[Lyca Mobile UK @LycamobileUK]

@MarkC1903 steps to transfer your eSIM to your new phone:

-Log in to your Lyca Mobile account
-Go to Account Manager → SIM Swap.
-Select Replace existing eSIM or retain number with a new eSIM.
-You will receive a QR code.
-Scan the QR code using your new device to install the (3/4)

[Lyca Mobile UK @LycamobileUK]

@nadeaa0a Hi  @nadeaa0a,
Thank you for reaching out. We have received your DM and will continue assisting you there. Kindly allow us some time to review your case, and we'll get back to you as soon as possible to help resolve your concern.

[Lyca Mobile UK @LycamobileUK]

@AndyUK_52 @tescomobile questions or need assistance with your service, please feel free to reach us. We're always happy to help.
(2/2)

[Lyca Mobile UK @LycamobileUK]

@AndyUK_52 @tescomobile Hi @AndyUK_52,
Thank you for your question. We understand that RCS messaging can be a useful feature. However, we regret to inform you that RCS is currently not supported by Lyca Mobile UK. We sincerely apologize for any inconvenience this may cause. If you have any other (1/2)