@Barclays 4th attempt today to try & “verify” account. Why could you not have listed all the info required in original communication?
Also why are your phone lines crystal clear whilst listening to the recorded announcement & music but as soon as someone picks up the line quality declines
@TUIUK It’s not so much that u won’t help out but the number of times we were told a solution then after I ran it past my comitee we were told we were misinformed.
Sari Huckridge promised a resolution and that she would get her manager to listen to the phone calls then all coms ended
@TUIUK@travdr is there any help you direct us to? We are a swimming club who have decided to cancel training camp in Oct as UK Gov are recommending all trips for u/18’s should be cancelled. Booked flights with @tui but are getting no help at all.
@TUIUK
Can you confirm you are NOT willing to help at all with cancelling or amending flights for a group of 15 children and 5 adults for a swim training camp despite the UK Gov advising all trips for u/18 should be cancelled?
Accommodation prepared to move booking to Oct 21.
@TUIUK So the only offer of “help” was that we would need to pay nearly £8000 to move the flights to next year. Flights cost £11385 originally. Why are #tui so reluctant to help a swimming club move their trip to next year? No regard for safety of a group of children it seems😤
So still no acceptable reply from #tui#tuiuk- just a message asking us to DM them!
The best offer we have had is pay nearly another £8000 to move the flights to 2021. Shame they can’t see a way to help these children who have fundraised relentlessly to fund their trip.
@TUIUK I have sent a message but in the meantime received this. Please can someone explain this calculation?
Are you saying it will cost us over £7k?
A one way flight on 21/10/21 is £321 so where does £8585 come from?