Appalling customer service from @ZARA_Care@ZARA - @RoyalMail ‘delivered’ my parcel (left it on my doorstep completely visible to anyone that walked past - to which it was no longer there when I got home) - only to be told by Zara that ‘no logistical errors were identified)
@loveholidays I have messaged you as requested. Should we continue to receive unhelpful responses, we will take this further. We are aware of our consumer rights and this is a breach of contract. We know we’re entitled to claim. Please sort this out.
@loveholidays shocking customer service. Booked a holiday and when we arrived at our hotel we had been double booked and were sent elsewhere. You’ve taken no responsibility whatsoever and your email is an absolute joke of a response.
@MartinSLewis any chance you can help us understand our rights, we booked a holiday through @loveholidays and when we got to our hotel they had double booked our room and sent us off to another hotel. We have made a complaint but they’re refusing to take any responsibility (cont)
2/2 they said the situation was completely out of their control and will therefore they are closing the file on our booking and won’t assist any further as per the attachment.
@MartinSLewis any chance you can help us understand our rights, we booked a holiday through @loveholidays and when we got to our hotel they had double booked our room and sent us off to another hotel. We have made a complaint but they’re refusing to take any responsibility (cont)
@loveholidays still waiting to hear back from loveholidays about our complaint made on our holiday we got back from over a month ago now. Can someone please look into this, we shouldn’t have to wait this long.
@loveholidays can someone please message me in regards to our booking. We have just been told you have double booked us and the hotel cannot accommodate our stay!
@vestiaireco I have been return to get in contact with someone at VC since Saturday but no one is responding. Do you have a U.K. customer service number please? This is becoming very frustrating
@beautybayhelp I emailed you CS team on the 20th Feb about missing items from my order, then again on the 4th March. I’ve still not had a response almost a month later… is your CS non existent?!