Socorro Mejía

Abogada, apartidista, orgullosa jalisciense; perseverante; disfruto de un buen café. Aquí, sin más pretensión que la de opinar a título personal y compartir.

[Socorro Mejía @MEJIASOC]

This is not only about my reservation.
It is about whether customers can confidently rely on the prices Hertz confirms. #Hertz #HertzGold #CustomerExperience #CustomerService #Travel

[Socorro Mejía @MEJIASOC]

@Hertz @Aeromexico @HertzMx I Just wanted to follow up, as I am currently traveling and my rental pickup is approaching. I appreciate that you advised your team was working to find the best resolution. Since I have not yet received an update, I would be grateful if you could let

[Socorro Mejía @MEJIASOC]

Instead, I have spent valuable time pursuing a solution that should never have required repeated follow-ups through social media. I still hope Hertz will demonstrate its commitment to customer trust by honoring the original confirmed rate.

[Socorro Mejía @MEJIASOC]

@HertzMx @Hertz @Aeromexico pasan los días y ninguno de ustedes resuelve la problemática de mi reservación. Mañana debiera estar recogiendo el automóvil. Siguen sin corregir el monto de la tarifa que unilateralmente alguien modificó aumentándola de la que fue ofertada y aceptada.

[Socorro Mejía @MEJIASOC]

I respectfully ask both companies to help resolve this matter immediately. I am simply asking that a confirmed reservation be honored.

[Socorro Mejía @MEJIASOC]

@Hertz @AEROMEXICO Despite repeatedly assuring me that my case has been escalated to management, Hertz has still not provided a final decision regarding my confirmed reservation, even though my trip begins tomorrow morning. Unfortunately, I still have no final answer from @Hertz

[Socorro Mejía @MEJIASOC]

regarding my confirmed reservation.Tomorrow I’ll begin my trip early, with connecting flights, and I still do not know whether Hertz will honor the reservation and the confirmed rate originally I accepted through @Aeromexico

[Socorro Mejía @MEJIASOC]

.

[Socorro Mejía @MEJIASOC]

@Hertz @AM_Escucha I am extremely disappointed with my current experience involving a @Hertz reservation made through @Aeromexico. I accepted Hertz’s offer at a confirmed rate of US$155, and my reservation was successfully confirmed.

[Socorro Mejía @MEJIASOC]

I respectfully ask @Hertz and @Aeromexico to review this matter urgently and honor the reservation that was originally confirmed.
Customers should have confidence that confirmed reservations will be respected. I sincerely hope this issue can still be resolved before my trip.

[Socorro Mejía @MEJIASOC]

@Hertz Subject: Urgent Assistance Required – Car Rental Reservation L659ED20507

[Socorro Mejía @MEJIASOC]

@Hertz @AM_Escucha @Profeco @AMRewardsMx I am experiencing a problem with the car rental reservation I made through the Aeroméxico website, regarding my car rental reservation L659ED20507?
I was offered a promotional rental rate of USD 155.95, as shown in the screenshots atach.

[Socorro Mejía @MEJIASOC]

@Hertz I respectfully request that Hertz honor the original promotional rate of USD 155.95 and correct my reservation L659ED20507. O appreciate your prompt attention and look forward to a fair resolution.

[Socorro Mejía @MEJIASOC]

@Hertz As a customer, I believe that advertised prices should be honored. Otherwise, customers are induced to make decisions based on an offer that is not ultimately respected.

[Socorro Mejía @MEJIASOC]

@Hertz After completing the reservation, I discovered that the amount had been changed to a different rate. This was completely unexpected and very disappointing.

[Socorro Mejía @MEJIASOC]

@Hertz am sending you the details of my case.
I am disappointed I am with this experience. I booked this rental through the Aeroméxico website because I was offered a rate of USD 155.95. I relied on that offer and even canceled another car rental reservation in order to accept it.