Mads Fosselius

CEO & Co-founder of @DixaApp, the customer friendship platform for customer loving brands. Unify your #CustServ on phone, email, chat & social for a better #CX!

[Mads Fosselius @MFosselius]

I’m proud to announce that @DixaApp has raised a whopping $105M in Series C funding! 🎉 This is a proud day for the Dixa family and will accelerate our vision to transform customer service everywhere into value-driven experiences.

https://t.co/h9BhZEUUun

[Mads Fosselius @MFosselius]

Great insights by @mrzablan in @FastCompany about the role empathy plays in #CX. @DixaApp have long believed that the best way to uniquely differentiate yourself is no longer to focus on your product or service but rather on showing your customers you care https://t.co/0Mv0MrCOED

[Mads Fosselius @MFosselius]

I’m excited to announce that @DixaApp has been shortlisted for @TheEuropas Tech Startup Awards in the Hottest Scaleup category! With the winners being announced today, I wanted to wish good luck to all the other nominees 🤞 🚀 https://t.co/YZ2dGMAB3h

[Mads Fosselius @MFosselius]

In a digital world, any friction in your #CX can force a loss in customers and a gain for your competitors. For four tips on how to drive customer loyalty and rebuild consumer confidence post-pandemic, check out my recent article in @GBAFReview https://t.co/gaNPKWAsba

[Alex Theuma @alextheuma]

Have you listed to @NathanLatka (Founder & CEO of GetLatka) @Csavage(Founder & CEO of Wistia) and @MFosselius (CEO & Co-founder of Dixa) debate Bootstrapping vs. VC Funding. Which is the Best Path to Scale? You wont want to miss it! - https://t.co/zOA2JSCDmw

[Dixa @DixaApp]

Voting for @theeuropas is open for one more day! Could you take 30 seconds to cast your vote for Dixa? It would mean the world to us, and bring us one step closer to our dream of taking home one of the most prestigious tech awards on the continent 🏅💜
https://t.co/bApRLQolQd

[Mads Fosselius @MFosselius]

Interesting insight in @Forbes: “Amazing customer experience is now as much of a science as it is an art.” #Data is key to bringing a bit of humanity to #CX. With better data, agents can focus on the moments that matter most. Who wouldn’t want that?

https://t.co/zo9ylBcAIp

[Mads Fosselius @MFosselius]

Ever wondered how the @Dixa journey began? Or where the practical magic of Dixa comes from? Take a deep dive into our story with @MicahSolomon to find out what makes us so passionate about #CX and how we help companies create Customer Friendship!

https://t.co/KbPUW5k2vj

[AiThority.com @AiThority]

Customer Experience Disruptor @DixaApp Expands Operations in the US to Fix Broken Customer Service Market https://t.co/y53jwQLFxD #customerinteraction #Dixa #UiPath #Acquisition #customerexperience

[Mads Fosselius @MFosselius]

🇺🇸 Big news today 🇺🇸 I am excited to announce that @DixaApp is expanding our US operations in a big way! Find out more here: https://t.co/lHrSmUGXBB

[Alex Theuma @alextheuma]

NEW: Charting the Journey of @Dixa from Zero to $10mill ARR, with @MFosselius their CEO and Co-founder https://t.co/ielNR8mBx4

[Mads Fosselius @MFosselius]

@alextheuma @DixA Thanks for the conversation, Alex! It was a pleasure as always.

[Mads Fosselius @MFosselius]

It's Thursday and that means you can find me delivering my keynote on the Scale Stage at @SaaStock Remote at 16.50 CET 🎙 I'll be covering a topic that is near and dear to me and key to the growth of Dixa – talent acquisition and development 🌟

https://t.co/0FUcB8fISk

[Dixa @DixaApp]

Only a few days to go before our CEO @MFosselius takes the stage at @SaaStock Remote 🎙Join Mads and Chris Savage from @wistia for a #funding vs. #boostrapping conversation and then check out his keynote on the secret to building a successful scaleup 👀
https://t.co/hVSwqsjXpZ

[Mads Fosselius @MFosselius]

@chiefmartec @sohear @TechCrunch Integrations & building an ecosystem with the right players has always been a crucial part of @DixaApp's vision & product strategy. With Elevio, we are taking this one step further in incorporating their outstanding technology so our customers can have an even stronger experience

[Mads Fosselius @MFosselius]

@csavage @NathanLatka Looking forward to it!

[Dixa @DixaApp]

👋 We’ve got some big news to share today! Dixa has acquired the Australian AI knowledge platform, @elevioapp! This acquisition will accelerate our vision to improve customer and agent experiences through smarter and more streamlined customer support 🚀 https://t.co/ejIBrblnbQ

[Mads Fosselius @MFosselius]

I am thrilled to share some exciting news with you all 🎉 @DixaApp has acquired the AI knowledge platform, @elevioapp! This acquisition will accelerate our vision to improve customer & agent experiences through smarter & more streamlined customer support.

https://t.co/vrJdyLBRUr

[Mads Fosselius @MFosselius]

@codingisaac Hi Isaac, I’d be happy to talk. Please send me a dm. Best, Mads

[Mads Fosselius @MFosselius]

After almost a year, how many of us expected to still be #workingfromhome? Now we've all had time to adapt, flexibility and adaptability remain the cornerstones of this new world. Read my blog on @MyCustomer about #CX strategies in a post-pandemic world. https://t.co/HMBMchZS4g