Micah Solomon

Customer service consultant, trainer, eLearning, author, customer experience consultant.Senior Contributor to Forbes. 484-343-5881, [email protected]

[Micah Solomon @micahsolomon]

Has anyone else tried to cancel https://t.co/gXcTC5ES77 ? I received the most astounding response when I did, and they are refusing to refund my $172 even though they sent no alert that this charge was coming and even though I asked them for refund literally *minutes* later

[Micah Solomon @micahsolomon]

My new article in @HarvardBiz, a collaboration with hospitality legend @horstschulze
In an Automated World, Human Hospitality Is a Competitive Advantage
https://t.co/uQP0ZInHgk

[Micah Solomon @micahsolomon]

Sometimes your biggest critics become your most loyal advocates - if you know how to handle the moment right. Partnering with @Nextiva on this video, I share the 4-step customer experience (#CX) process I use to turn them into raving fans.

https://t.co/5zgjVEYg9b

[Micah Solomon @micahsolomon]

@VenmoSupport

Fourth request. Sending you this *as you requested* with my contact info.
My name is Micah Solomon. my email is [email protected] ..
ISSUE: Money sent to a stranger due to missing hyphen,

[Micah Solomon @micahsolomon]

@Shutterfly done. Thanks!

[Micah Solomon @micahsolomon]

@Shutterfly
Waiting 40 plus hours, no help! Is this normal shutterfly service?
order # is: 001031451685-8000886

[Micah Solomon @micahsolomon]

@Shutterfly Your auto reply says you can't take DMs anymore, But I will try.

[RBmediaTopAuthors @RBmediaAuthors]

Limited Time Offer: Save 50% on the "Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever" audiobook. Offer ends 11/16 @micahsolomon https://t.co/TwzSClryYh

[RBmediaTopAuthors @RBmediaAuthors]

Purchase the "The Heart of Hospitality" audiobook by 11/25 and save 50%! @micahsolomon https://t.co/WOx57cnJPy

[Micah Solomon @micahsolomon]

@VenmoSupport
Sent money (yikes) to the wrong person. I sent all the info on your "contact us" form and it sent me a long list of things ending with "contact support" which I already had. Circular.

[Micah Solomon @micahsolomon]

@Shutterfly - you are usually good (except for your shipping charges) but this time I can't reach anyone to review my 40% (I think) overcharge.

[Micah Solomon @micahsolomon]

@TVietor08 and team, I've tried multiple channels to report a big accessibility gap on your procedures to replace my password. Because nobody has answered at hey@ or via Twitter or even LI, I'm completely stuck for replacing my password as a PAYING Friend of the Pod.

[Micah Solomon @micahsolomon]

5 secrets for massive business success from this serial entrepreneur who started out cleaning carpets @bizzwriter https://t.co/1ubL46XP8Q via @Inc

[Micah Solomon @micahsolomon]

5 secrets for massive business success from this @nextiva CEO and serial entrepreneur who started out cleaning carpets @bizzwriter https://t.co/1ubL46XP8Q via @Inc and @bizzwriter and @YanivMasjedi

[Micah Solomon @micahsolomon]

I just tried to do the "accessible" (text-based) challenge as a subscriber to @PodSaveAmerica at @CrookedMedia and here is what I saw. Any takers?

[Micah Solomon @micahsolomon]

@crooked_union Now that you've rocked this--congrats, can you do something about this "accessible" challenge for when a subscriber (me) has forgotten their password?

[Micah Solomon @micahsolomon]

I am a big fan of Conrad Los Angeles (@conradhotel_los) and the way it delivers luxury in a enjoyable, modern, frictionless style. Kudos and thanks to Jeffery Modaff, Makayla Tamborra, Priyaank Gupta, Robbin Quevedo, and the rest of its extraordinary hospitality #professionals.

[Micah Solomon @micahsolomon]

NEW: 6 Powerful Ways to Use #AI to Deliver Remarkable Customer Service: @Inc featuring @bradbirnbaum and @kustomer. From Peter Economy, @bizzwriter
https://t.co/mZ574kqxRm

[Micah Solomon @micahsolomon]

How you serve your customers under stress speaks to the very quality of your organization. Micah Solomon, the CX transformation guru, has a service culture matrix that can help you to get started, courtesy of @Sprinklr👉 https://t.co/txG6RjEF4F

[Micah Solomon @micahsolomon]

Congratulations to @TheIveysHotel for being simultaneously named "The Best Hotel in Charlotte" by https://t.co/U9Y3POewHH and receiving the coveted 4-star award from #Forbes Travel Guide!

Pictured:  the Ivey's' stunning and intimate Library Lounge.